Office Manager

Office Manager

As the Office Manager, you will manage, train, lead, and motivate the office team, while playing a key role in developing and implementing strategies that drive efficiency, enhance processes, and foster a positive company culture. If you have industry experience, are organized, self-motivated, have superb interpersonal skills, and truly enjoy providing exceptional service, you might be the perfect candidate! Must have administrative experience in the Restoration, Construction, Plumbing, or similar industry.

Key Responsibilities :

• Oversee and manage all daily office functions including scheduling, correspondence, and administrative workflows to ensure smooth operations.
• Ensure compliance to SERVPRO standards and industry regulations by regularly auditing documentation, processes, and programs
• Coordinate team activities, monitor deadlines, and manage allocation of resources to ensure maximum productivity.
• Oversee customer interactions to maintain high-quality service standards, ensuring empathy and professionalism, promptly addressing and resolving any concerns.
• Oversee financial transactions, invoicing, and accounts receivables to maintain accuracy and support profitability
• Handle relationships with vendors and other franchise locations, manage office and warehouse supplies, and ensure all equipment is maintained and up to date.
• Manage projects, track progress, and ensure timely completion of tasks.
• Oversee timekeeping / payroll reporting
• Manage subcontractor certifications, insurance, and other documentation needs.
• Prepare and analyze financial reports, including divisional performance
• Act as the Subject Matter Expert for all office related technology and processes.
• Assist Senior Leadership Team as needed.
• Perform other job duties as assigned.

Position Requirements :

Skills / Physical Demands / Competencies :

This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. We are a drug free work environment. Each SERVPRO Franchise is Independently Owned and Operated.

Compensation : $50,000.00 - $60,000.00 per year