Community Relations Coordinator (CRC)

LOVE YOUR WORK. JOIN OUR TEAM.

A community, not a facility. As thought leaders in the industry, we take a positive, holistic approach to senior care and encourage independence, as people are happiest when they can make their own choices. We provide opportunities for physical activity, social engagement, intellectual stimulation, spiritual involvement, and fun. We treat our residents and our team members like family. This opportunity will allow you to positively impact the quality of life for over 700 seniors and their families.

COMMUNITY RELATIONS COORDINATOR / SALES COUNSELOR

We are looking for the right person to sell the Highgate brand platform to potential residents and their family members. We specialize in assisted living and memory care. Highgate Senior Living's mission is to devote ourselves to help each resident live a life of purpose and each of us plays a crucial role in doing so. We operate communities in the western US and are seeking the right Community Relations Coordinator to join our team as the primary seller of our assisted living and memory care lifestyle. If you enjoy interacting with people and learning about their stories, you have a natural ability to connect with others and want to enjoy a true sense of purpose in your sales role, this may be a good opportunity for you. This position includes driving the sales process, helping new residents move in, planning and implementing marketing events, knowing the competitive environment, conducting tours with prospects, and external business development.

The successful candidate will be an organized and detail-oriented individual with a positive and self-motivated attitude. You must have strong communication and computer skills. Excellent time management skills are important along with relationship building, persistence, flexibility, and adaptability.

SKILLS NEEDED :

• Strong organizational and communication skills
• Ability to engage with people in person, virtually, via the phone and electronically
• Good customer service skills and the ability to intuit
• Patience, the ability to listen and tenacity to nurture longer term leads through the sales process
• Proficient in MS Office suite and able to learn database management software
• Strong ability to sell intangible products and / or services
• Capacity to develop strong working relationships and work through influence
• Strategic thinking to understand market dynamics, the effect of competition, and pricing strategies
• Financial acumen to assist in generating revenue and managing marketing spending
• Capacity and tolerance to understand and accept metric based performance coaching
• Able to build new relationships that result in increased business
• Comfortable accepting ongoing coaching and feedback
• Ability to adapt / respond quickly to changing requirements and effectively balance priorities to meet deadlines
• An understanding or the willingness to gain an understanding of the various forms of dementia and how residents with dementia can continue to live with purpose

RELATABLE EXPERIENCE :

QUALIFICATIONS :

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