Manager, Solutions Architecture (Implementation)

The Opportunity

Grammarlys go-to-market teams are shaping the future of workplace communication. As a member of our team, you will be crucial in expanding the use of our innovative, trustworthy AI writing tools. We strive to ensure that every organization can communicate effectively and efficiently. If you are passionate about transforming the way professionals connect and collaborate, we would love to hear from you.

Position : Manager of Solutions Architecture you will drive the adoption of frontier AI by enabling the deployment of Grammarlys products (Grammarly, Coda, and Superhuman) across Enterprise Tech companies and digital-first organizations. Youll leverage your technical skills and consultative experiences to drive positive AI transformation that addresses our customers' business needs, meets their technical requirements, and provides a high degree of reliability and consistency.

Responsibilities

• Lead, coach, and mentor a team of Solutions Architects, ensuring high-quality customer engagements and professional development. Set goals and reviews for the team, promoting growth and output.
• Set the vision, strategic direction, and execution plays for Solutions Architecture, developing scalable processes, best practices, and internal tooling to enhance delivery.
• Serve as an escalation point for complex technical challenges, partnering with customers and internal stakeholders to ensure swift resolution.
• Drive customer value by ensuring the team consistently delivers best practices, insights, and strategic guidance that align Grammarlys capabilities with customer goals.
• Mentor the team on how to consult customers on their overall AI adoption strategies, focusing on post-sales technical excellence, including use case scoping, technical champion building, and project execution.
• Collaborate cross-functionally with Sales, Customer Success, Care, Product, and Engineering to ensure a seamless customer journey and relay customer feedback.
• Hire, onboard, and develop top talent, fostering a high-performance, collaborative, and inclusive team culture.
• Continuously refine and improve internal frameworks and knowledge sharing to ensure consistency, scalability, and excellence in service delivery.
• Track and report on key metrics related to customer adoption, satisfaction, technical issue resolution, and team performance.

Qualifications

Compensation And Benefits

Grammarly offers a competitive pay package along with a benefits program including :

Grammarly takes a market-based approach to compensation; base pay varies by location. North America zones and the expected On-Target Earnings (OTE) ranges are provided for North America (US and Canada). The commission portion for this role is 20% of OTE. For more information about compensation zones and locations, refer to the recruiter-provided details.

Equal Opportunity

Grammarly is an equal opportunity employer and a participant in the US federal E-Verify program (US). We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law.

Note : This description is focused on responsibilities and qualifications of the Manager of Solutions Architecture and does not include non-essential or duplicate content from the original listing.

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