Sr. End User Services Specialist Broomfield, CO
About the job Sr. End User Services Specialist Broomfield, CO
Requirements :
- A+ certified or similar (preferred)
- 7+ years experience supporting / administering desktop / mobile operating systems and enterprise user accounts
- Hands-on using helpdesk ticketing systems (ManageEngine, ServiceNow, JIRA, etc.) to manage customer requests
- Experience administrating and supporting Windows 10 Enterprise, Bitlocker, Office 365 (OneDrive, Teams, Outlook) / Office Suite, Active Directory, SCCM, Microsoft Edge / IE, Single Sign On, MFA, troubleshooting group policy
- Experience with Exchange Online mailbox management, calendaring, and synching across multiple clients
- Experience with iOS 12+ and Android including setup, provisioning, account changes
- Team player and open to learning & mastering new IT concepts
- Associates Degree in a technology related field or equivalent experience.
- Is very comfortable with desktop hardware concepts and skills including RAM module speed, generation, form factor, installation, replacement;
storage device types, form factors, speeds, interfaces, installation, replacement; processor generations, speeds, and families; display interfaces.
- Have a solid grasp of software concepts and skills including basic TCP / IP addressing & networking concepts, network printer connectivity & driver architectures, and supporting users via screen sharing platforms
- Have a strong troubleshooting mindset; ability to understand symptoms as reported by clients, translate into potential causes, identify root cause, and logically approach potential fixes and / or workarounds.
- Excellent written and verbal communications skills and problem-solving skills
- Possess a security minded focus, including strong password management in an enterprise level environment
- Some travel required
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