Commissions and Operations Specialist

Job Description

Job Description

Salary : $26.19 to $32.09

Firefly is an insurance agency with more than 200 branches around the country. Most of our customers are serviced by their local agents and our internal team supports our Firefly agents.

The Opportunity

Were seeking a Commissions and Operations Specialist to join our Operations team. This role is essential to one of Fireflys most important promises : paying our agents accurately and on time.

Youll be trained by our current Commission Specialist (who has served in the role for 20 years and is retiring in 2026) to ensure a smooth transition of responsibilities. This is a

work-from-home position. Our entire team works remotely while staying connected through daily video collaboration and quarterly in-person gatherings.

Please note :

If you get this job, youll do your daily work from home. However, Firefly holds two to threerequired in-person meetings each year in Columbus, Ohio. We know from experience that proximity to Columbus matters. Thats why were looking for candidates who live in one of these states :

• Ohio
• West Virginia
• Indiana
• Illinois
• Kentucky
• Pennsylvania
• North Carolina
• Tennessee
• Michigan

You will work from your home using :

A software phone, email, task management tools, electronic documents, and a variety of online tools.All are provided by Firefly.

Therefore, this position requires you have

a very high comfort level working in a paperless environment.

What Youll Do

Commission-related tasks will include :

Collect monthly commission statements from insurance carriers and reconcile them in EZLynx (our Agency Management System).

Match commissions to the correct agents and generate payout reports.

Schedule ACH bank deposits to agents and answer agent questions about commission statements.

Allocate monthly agent costs (such as charges for MVR reports) and ensure they are accurately passed through to the right agent.

Reconcile monthly carrier bank deposits with commission statement totals.

Oversee sweep payments premiums collected by agents that must be transferred to carriers.

Transfer funds between multiple accounts to ensure accuracy.

Youll also support the Operations Department with agents carrier appointments including submitting appointment requests to carriers, setting up user accounts on carrier websites, and related administrative tasks.

Our culture defines the way we act with each other and our customers. Our values include :

Transparency

Doing what's right-always

Teamwork

Empathy and caring

Who is a good fit for this position?

Youre a good fit for this position if you are :

Organized, responsive, persistent at following-up, and punctual.

Comfortable with work that can sometimes pile up when you get a burst of tasks or questions at the same time.

Our agents and team members often have time-sensitive needs, so you need to be the type of person who instinctively enjoys helping people.

Finally, we value teamwork andwere looking for someone who is a team player. Youll fit in here if youre humble, hungry to get things done, and have good people skills. (You should be tactful and personable, but not too chatty.) We have a culture of trying to be better and do things better. If you can give and receive honest feedback, and enjoy setting and achieving goals, then Firefly might be the right place for you.

MUST HAVES :

Strong

Excel skills, not just familiarity. For example, you confidently use

formulas, PivotTables, and VLOOKUP / XLOOKUP.

Detail oriented with numbers accuracy is critical.

Familiarity with insurance agency bookkeeping sweep payments, carrier deposits, etc.

Someone who enjoys customer service and has strong communication and interpersonal skills because youll interact with agents regularly.

Ability to work independently and troubleshoot issues without direct oversight.

Self-motivation, curiosity, and a willingness to learn.

IT HELPS TO HAVE :

Experience with EZLynx or other agency management systems.

Banking system experience.

About Firefly :

Our culture is built on four values :

Teamwork, Empathy, Transparency, and Doing Whats Right - Always. We live these values daily as we work with each other and with our agents. Every morning begins with video accountability meetings where we celebrate wins, share progress, collaborate, and keep each other connected.

Fireflys team is professional, fast-growing, and technology-driven and also fun and people-focused. We take our business and goals (but NOT ourselves) very seriously. We love working hard, and we have fun doing it!

Additional position details :

Job Type : Full-time

Pay will be based on your skills and experience- $26.19 to $32.09 / hour (Thats $ 54,475.20 to $66,747.20 / year )

Benefits :

15 days (120 hrs.) PTO available upon hire date

401(k) with Employer match up to 4%, available immediately

Health / Dental / Vision Insurance

Short-Term Disability, AD&D and Life Insurance

Paid Maternity leave

Paid Parental Leave

Learn more about Firefly on our website and on social media :

About Us on our website

Less germs, more hugs (Our team shares the perks of working from home.)

Facebook

Instagram

LinkedIn