IT Support Analyst

IT Support Analyst

Department : Managed Services

Employment Type : Full Time

Location : NetAscendant Solutions - Onsite

Description

NetAscendant Solutions, a leading IT services provider in the Permian Basin, is looking for an IT

professional to assist in providing excellent on-site and remote support to its customers. This full-time position offers an excellent chance to learn and grow as an IT professional.

The successful candidate will be a high-performance team-player with strong integrity and excellent interpersonal skills. The candidate should have a thorough knowledge of software, hardware, and networks.

Key Responsibilities

• Provide on-site and remote technical support to clients, ensuring timely resolution of IT issues.
• Diagnose and troubleshoot hardware, software, and network-related problems across desktops, laptops, and mobile devices.
• Install, configure, and maintain operating systems including Windows, Mac OS, and basic Windows Server environments.
• Perform software installations, updates, and security patches according to company and client requirements.
• Support users with Microsoft Office applications, email configurations, and productivity tools.
• Manage and maintain network connectivity by monitoring TCP / IP configurations and troubleshooting network issues.
• Replace or repair computer hardware components such as drives, memory, and peripherals.
• Document support activities, resolutions, and system changes in the company's ticketing or tracking system.
• Coordinate with senior engineers or vendors to escalate unresolved issues efficiently.
• Deliver exceptional customer service by communicating clearly, managing expectations, and ensuring client satisfaction.
• Stay current with evolving technologies, certifications, and IT best practices to continuously improve technical capabilities.

Skills, Knowledge and Expertise

Benefits