Service Desk Operator

Summary / General Description Of Job :

Incumbent will receive, record, and distribute work orders to service crews based upon customers' requests for service, in accordance with Navy contractual requirements.

Essential Duties & Job Functions :

• Operates telephone to receive incoming requests for service, and questions caller / customers to determine the nature of the problem, following established procedures.
• Reviews and records information in the computer as required.
• Prioritizes, classifies, prepares work orders, distributes them to crews and schedules service calls, according to contractual designations.
• Prepares work orders and distributes to service crew.
• Keeps records of service calls and work orders.
• Prepares and sends maintenance performance reports / surveys to the government.
• Utilizes a computer to update and maintain logs in database.
• Gives work status, answers questions, and resolve complaints for the customer.
• Provides support to government customers regarding questions about work performance, schedule and contract information.
• Dispatches orders and relays messages and special instructions to mobile crews and other departments, using radio telephone equipment.
• Provides pre-arrival instruction to caller, utilizing predetermined emergency gas leak protocol.
• Coordinates maintenance and schedule calls for emergencies.
• Notifies and / or calls employees in to work for the purpose of mitigating emergencies utilizing a predetermined roster.
• Performs other related duties as assigned.

May perform work of a higher type than listed a portion of the time, when assignment serves as a step to develop the skill required to handle all the duties of the higher graded job.

Accountable For :

Job Requirements (Education, Experience, Professional Associations) :

Mandatory

Preferred

Wages -$24.89 per hr

Competitive pay and top-shelf benefits package supporting our national defense. Our facilities team serves a diverse range of high-value national strategic missions.

Benefits package with United Steelworkers which can exceed $10 / hour, includes :

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.

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