Network Tech Support

Job details

Work Location

Richardson, TX

State / Region / Province

Texas

Country

USA

Interest Group

Infosys Limited

Skills

Domain|Network|Data networking network management, Domain|Telecom|Network Inventory Planning & Management, Technology|Infrastructure-Contact Center|Telecom boards and Signaling concepts, Technology|Network-DSLAM-Multiplexer|NEC

Domain

Delivery

Company

ITL USA

Requisition ID

140421BR

Job description

We are seeking an enthusiastic and motivated professional to join our service delivery team in a hybrid role that blends project coordination , technical telecom / network operations , and order management . This position supports the full lifecycle of service delivery-from order intake to billing-ensuring high levels of customer satisfaction, operational efficiency, and continuous improvement. It is ideal for candidates looking to grow in IT, networking, and customer service domains.

Key Responsibilities :

Customer & Project Coordination

• Serve as the single point of contact for assigned customer accounts.
• Coordinate with Sales, Service Delivery, Product, and Technical teams to implement solutions.
• Manage critical dates, handle escalations, and ensure timely delivery of services.
• Participate in weekly / monthly review calls with clients and leadership to track progress and address challenges.
• Maintain strong communication with internal teams and customers to improve processes and enhance satisfaction.

Order Management & Documentation

Technical & Operational Support

Continuous Learning & Process Improvement

Qualifications : Required :

Preferred :

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

Pay : $40,000 ($19.23 / hour)

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits :

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse / family member of a protected veteran; or disability.