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Experienced Customer Service Representative

Experienced Customer Service Representative

AppleOneTrenton, NJ, US
10 days ago
Job type
  • Permanent
  • Temporary
Job description

Job Description

Job Description

Job Title : CWR - Customer Service Representative

Location : , NJ 08648

Start Date : November 10, 2025

End Date : May 10, 2026

Pay Rate : $22 / hour

Job Type : Temporary (6 months) with potential for permanent placement

Position Overview : Seeking an experienced Customer Service Representative to join our team in Princeton, NJ. This role is responsible for delivering exceptional support across our suite of products. The ideal candidate will demonstrate strong communication skills, technical proficiency, and a commitment to customer satisfaction and retention.

Important Screening Requirements :

  • A Screening guide will be used when evaluating candidates.
  • A written assessment is required before the first interview. Details will be provided during the Spotlight Call with hiring managers.

Required Qualifications :

  • Minimum 1 year of customer service experience
  • Strong verbal and written communication skills
  • Intermediate proficiency with technology platforms (iOS, Android, Windows)

    • Preferred Qualifications :

  • Experience managing escalated customer concerns
  • Background in a call center environment

    • Desired Qualifications :

  • Sales and customer retention experience
  • Bachelor’s degree

    • Key Responsibilities :

  • Provide expert-level telephone and e-support for products and services
  • Address customer inquiries related to delivery, billing, account administration, pricing, content, technical support, and navigation
  • Retain customers and foster loyalty through professional and efficient service
  • Resolve customer concerns with enthusiasm and superior service standards
  • Follow all procedures from issue initiation to resolution
  • Pursue ongoing self-improvement and product / process training
  • Exercise independent judgment to resolve customer issues
  • Collaborate with internal departments to ensure timely resolution of escalated issues
  • Interact professionally with high-value customers and internal executives when necessary

    • This is an excellent opportunity for a skilled customer service professional to contribute to a leading media organization. Candidates who demonstrate strong performance may be considered for a permanent role with expanded benefits.

    Equal Opportunity Employer / Disabled / Protected Veterans

    The Know Your Rights poster is available here :

    https : / / www.eeoc.gov / sites / default / files / 2023 -06 / 22- 088_EEOC_KnowYourRights6.12.pdf

    The pay transparency policy is available here :

    https : / / www.dol.gov / sites / dolgov / files / ofccp / pdf / pay - transp_%20English_formattedESQA508c.pdf

    For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

    We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

    AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

    https : / / e- verify.uscis.gov / web / media / resourcesContents / E - Verify_Participation_Poster_ES.pdf

    We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants : Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

    #1141

    Company Description

    This company offers growth and a great group of people to work with.

    Company Description

    This company offers growth and a great group of people to work with.

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    Customer Service Representative • Trenton, NJ, US