Customer Care Consultant Portal Support

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.

Department Overview

Our organization is focused on business to business customers who include state and local entities federal government agencies authorized channel partners and resellers. Customer Care Consultants are responsible for supporting inbound calls which involve resolving a wide variety of complex customer issues.

The Portal Support team is the primary point of contact for customers (internal and external) that are experiencing technical issues with various Motorola Solutions Portals. Call types include troubleshooting technical issues as it relates the Portals used by our Customers and Partners. Hours of operations are from 7am-6pm CST with phone support from 8am-5pm Monday-Friday.

Job Description

Job Description

ESSENTIAL JOB FUNCTIONS

Troubleshoot and resolve customer system and access issues through cases or phone calls

Salesforce Case Management

Chat Support

Network with internal business partners in order to resolve a customers issues

Perform user setups as it relates to Portal access

Exercise multi-tasking skills when managing multiple systems and applications during customer interactions

Analyze and resolve moderately complex system issues

Proactively utilize strong problem-solving skills in order to deliver customer-focused solutions

Recommend continuous process improvements within the team

DESIRED BEHAVIORS

Customer-focused; detail-oriented individual

A confident individual who is willing to assume responsibility

Adaptive and flexible (processes)

Ability to work and make decisions with minimal supervision

Individual contributor and team player

REQUIREMENTS :

A new graduate with a Bachelors degree OR a Candidate with a minimum of two (2) years experience in customer service / support

Exhibit strong ownership and follow through. Agents own the customers issue and drive the resolution to ensure the customer is satisfied with the end result

Strong observation and researching skills. Consultants need to research and pursue information that assists in resolving the customers issue

Strong determination in the face of challenges Volume is constant and consultants must answer every call without hesitation. Our customers count on dependable and reliable support

Strong verbal and written communication skills

Exceptional interpersonal skills required

Experience with Salesforce (Service Cloud)

Target Base Salary Range : $40000-$43000

Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.

#LI-DB1

Basic Requirements

High School diploma or equivalent or New Graduate

2 years of technology networking experience or a Bachelors Degree in related field of study

Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

New Grad

Referral Payment Plan

Yes

Our :

Incentive Bonus Plans

Medical Dental Visionbenefits

401K with Company Match

10 Paid Holidays

GenerousPaidTime Off Packages

Employee Stock Purchase Plan

PaidParental & Family Leave

and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete this Reasonable Accommodations Formso we can assist you.

Required Experience :

Contract

Key Skills

Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 40000 - 43000