Lead QA Engineer

Overview

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.

Role

Lead QA Engineer. You will play a pivotal role in shaping the quality vision across NICE's flagship product suite. You will define strategic quality goals, align them with business objectives, and lead cross-functional initiatives that drive measurable improvements in product reliability, customer satisfaction, and engineering efficiency.

Responsibilities

• Serve as the quality leader for an entire domain and be accountable for the product quality
• Actively track the domain's quality tasks, analyze the testing needs, and define QA activities and ownership
• Continuously analyze and challenge existing testing coverage
• Plan, develop, and oversee execution of test strategy across domain
• Lead Quality assurance efforts that align with product objectives to ship products rapidly and with confidence
• Define and communicate strategic quality KPIs; monitor and act on insights to drive continuous improvement
• Ensure quality is embedded throughout the SDLC, from planning and requirements to deployment, through clear acceptance criteria, regression impact analysis, and automated testing practices
• Standardize, implement and evolve QA processes to get effective test coverage and scale testing efforts across our products
• Partner with product, engineering and DevOps teams to leverage automation for scalable solutions to prevent regression defects and ensure reliability of product
• Plan and lead NFR testing
• Define guidelines and quality led best practices for our engineering groups
• Coordinate cross-organization / cross-region testing activities
• Mentor and guide QA leaders and engineering managers to foster a culture of ownership, accountability, and continuous improvement in quality

Qualifications

Education

Requirements

What's in it for you?

This is a high-impact leadership role for someone passionate about driving quality at scale, influencing engineering culture, and delivering exceptional customer experiences.

About NiCE

NiCE is known as an innovation powerhouse that excels in AI, cloud and digital, and is consistently recognized as a market leader in its domains, with global reach and a large workforce.

Equal Employment Opportunity

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

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