Associate Director of Program Services

Job Description

Job Description

UNITED CEREBRAL PALSY OF THE INLAND EMPIRE (UCPIE)

ASSOCIATE DIRECTOR OF PROGRAM SERVICES

JOB DESCRIPTION

Classification

Salary / Exempt

Reports To

Director of Program Services

Position Type

Full Time

Position Summary :

The Associate Director is a member of the Director's advisory committee, which collaboratively works to provide leadership and vision in the establishment of policy and procedures to effectively deliver comprehensive program services. The Associate Director oversees the Respite Program, the Skill Builders Program, and the Outreach Program. The Associate Director is responsible for establishing relationships with all UCPIE staff and will ensure day-to-day program services are managed in the absence of the Director of Program Services. The Associate Director will assist in developing program policies and procedures, conduct program assessment and evaluation, manage fiscal administration, and participate in strategic planning.

Key Responsibilities :

Program Planning :

Work with the Director of Program Services to assist in identifying UCPIE's strategic priorities.

Assist and create goals and objectives for UCPIE.

Assist in creating the UCPIE annual operating budget and Respite and Skill Builders Program annual budgets.

Participate in financial and business planning, such as updates to technology, increasing support staff, and allocating funding toward training and development of staff.

Keep up to date with respite industry best practices.

Keep up to date with Regional Center mandates for individuals with developmental disabilities.

Resourcing :

Manage and oversee all staffing responsibilities specific to the Respite Program, including scheduling, supervision, and support of program staff.

Monitor internal processes and identify and recommend to the Director of Program Services the most efficient methods of running UCPIE programs and services.

Responsible for managing program budgets and ensuring efficient use of UCPIE funds.

Managing

In the absence of the Director of Program Services, oversee all UCPIE programs and services, manage all personnel reporting to the Director of Programs, and coordinate with the President / CEO to address any matters requiring their attention.

Provide guidance and support to staff overseeing UCPIE's Respite Program, Skill Builders Programs, and Outreach Programs.

Oversee daily operations of the Respite Program to ensure all aspects align with key priorities, including revenue targets and risk management.

Oversee respite workers to ensure the delivery of high-quality respite services.

Work with support staff to ensure they are meeting the needs of program staff.

Collaborate with the Outreach Coordinator to ensure families receive accurate information and are enrolled in the Respite Program in alignment with program guidelines and best practices.

Collaborate with departments such as Human Resources and Accounting to ensure the Respite Program meets its objectives, including risk management and growth targets.

Ensure the effective implementation of policies and procedures across the Respite Program, Skill Builders Program, and Outreach Program in compliance with federal, state, and local laws and regulations.

Monitoring of Programs :

Monitor Respite Program revenue and service hours to ensure the robust growth of the program and attainment of revenue goals.

Establish performance measures and conduct self-audits to assess the efficiency and success of the Respite Program’s service delivery.

Evaluate the current Skill Builders Programs and funding to support program growth and ensure alignment with organizational goals.

Evaluate existing program commitments and involvement in resource fairs for the Outreach Program and establish measurement tools to quantify new client family engagement resulting from these activities.

Monitor and report on benchmarks to ensure efficiency or recommend a change in course.

Provide program updates to the Director of Program Services.

Skills & Competencies :

Communication - Clearly and effectively convey information to diverse audiences through verbal and written means.

Relationship Management – Build and maintain positive, collaborative relationships with internal and external stakeholders.

Critical Evaluation - Use data and feedback to assess program effectiveness and inform improvements.

Consultation - Provide expert advice and guidance to support decision-making and problem-solving.

Business Acumen - Understand organizational operations to align programs with financial and strategic goals.

Learning Orientation - Continuously seek growth and encourage ongoing learning within the organization.

Stress Management / Composure - Maintain professionalism and effectiveness under pressure or during crises.

Qualifications : Required :

Master's degree in Psychology, Human Services, or a related field.

Minimum 7+ years of experience in management of programs and services.

Experience working with individuals with developmental disabilities and / or Regional Center-funded programs.

Experience in nonprofit program development or evaluation.

Minimum of 3 years of supervisory or management experience, including oversight of staff and / or volunteers.

Strong written and oral communication skills.

Proficiency in Microsoft Office and standard business software.

Work Environment & Physical Demands

Frequent collaboration with internal departments in a supportive and team-oriented environment.

Regular communication in person, by phone, and via video conferencing.

Work is primarily performed in an office setting with standard equipment such as computers, phones, and printers.

Duties require sitting, standing, walking, and occasional lifting of materials up to twenty (20) pounds.

Occasional evening and weekend hours required for events or community outreach.

Some travel may be required on behalf of UCPIE.

EEO Statement :

United Cerebral Palsy of the Inland Empire is an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace and strongly encourage applications from people of all backgrounds, including women, people of color, individuals with disabilities, LGBTQ+ individuals, and veterans.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, medical condition, marital status, military or veteran status, or any other characteristic protected by federal, state, or local law.

In compliance with the California Fair Employment and Housing Act (FEHA), we provide reasonable accommodation for qualified applicants and employees with disabilities.