Analyst, Tier II Network Operations Center

Overview

The Tier II NOC Analyst role is responsible for the 24 / 7 / 365 monitoring, fault detection, and initial incident response for our critical network, server, and application infrastructure. This role serves as the first line of defense, proactively identifying, analyzing, and escalating network issues to ensure maximum system uptime and performance for our internal and external customers. The ideal candidate is a highly motivated, detail-oriented individual with a foundational knowledge of networking and a passion for problem-solving.

Responsibilities

• Manage RF, video, and redundant circuit issues.
• Maintain accurate records in a variety of tracking resources.
• Monitor switching, digital, optical and associated telecommunications equipment.
• Perform initial triage of issues in switching, digital, optical, and other technologies.
• Develop extensive knowledge of Breezeline products and services, including carrier, fiber, and all commercial and residential products offered by Breezeline.
• Collaborate with all Cogeco business units as needed.
• Provide Single Point of Contact duties for high-risk and service-impacting events.
• Open and refer Trouble Tickets to the appropriate level of support.
• Escalate network issues both internally and externally.
• Interface with customers, engineers, vendors and technicians to resolve trouble reports.

Available Benefits

Location

Aiken, SC

Company

Breezeline

Why Breezeline?

As one of the country's fast-growing Internet service providers, Breezeline offers colleagues a vibrant workplace culture and excellent career opportunities. We are a diverse and inclusive organization that values every person's unique individuality and potential. We actively promote internal opportunities to help you grow with us.

Equal Opportunity

At Cogeco, we are committed to creating a more diverse and inclusive world of belonging. If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at inclusion@cogeco.com

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