Aging Case Aide 2 (Local Government) - Luzerne-Wyoming County Area Agency on Aging

THE POSITION

Take the next step in your career with an agency that provides valuable services to older adults. Luzerne-Wyoming County Area Agency on Aging (AAA) is seeking a compassionate Aging Case Aide 2 to support the Social Services Department staff, including the Care Management Unit, the Intake / Assessment Unit, and the Protective Services Unit. Advance your career while providing valuable services to the residents of Luzerne-Wyoming County. Make a difference with our team!

DESCRIPTION OF WORK

As the Aging Case Aide 2, the majority of your work will be with the Intake / Assessment Unit covering Luzerne and Wyoming Counties. In this role, it is essential you maintain on-going proficiency in the use of the statewide Department of Aging databases known as Well-Sky and PIA. Work includes contacting consumers by telephone, assisting in the screening of referrals for Assessment, and referring consumer information to the appropriate department. You will have the opportunity to field all incoming telephone calls from consumers who have questions about Aging Programs such as Needs Assessments, Functional Eligibility Determinations, home modifications, OPTIONS, or other programs. You can expect to complete request for assistance forms for consumers who come into the agency as walk-ins and conduct home visits in the community to those consumers who require assistance in gathering financial documentation or other application information.

Work Schedule and Additional Information :

• Full-time employment
• Work hours are 8 : 00 AM to 4 : 00 PM, Monday - Friday, with 30-minute lunch.
• Telework : You will not have the option to telework in this position.
• Salary : In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam / junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements :

Other Requirements :

Legal Requirements :

How to Apply :

Veterans :

Telecommunications Relay Service (TRS) :

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package.

01

The Commonwealth of Pennsylvania legislatively allows the Department of Aging and Area Agencies on Aging to provide preference to candidates who are 60 years of age or older. Are you 60 years of age or older?

02

How many years of full-time public contact experience do you possess?

03

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N / A in the text box below.

04

Do you possess one or more years of full-time public contact experience in a human services program?

05

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N / A in the text box below.

06

How much college coursework have you completed?

If you are claiming credits / degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting www.naces.org and clicking the Evaluation Services Link.

For additional information on foreign education credentials, please visit https : / / www.employment.pa.gov / Additional%20Info / Pages / default.aspx#q3 and click on Other Information. You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

07

If you claimed completion of any amount of college coursework in the above question, have you also completed coursework in the behavioral sciences?

If you are claiming credits / degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If you answer "Yes" to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting www.naces.org and clicking the Evaluation Services Link.

For additional information on foreign education credentials, please visit https : / / www.employment.pa.gov / Additional%20Info / Pages / default.aspx#q3 and click on Other Information. You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

08

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience / training. List the employer(s) / training source(s) from your Work or Education sections of the application where you gained this experience / training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to our FAQ page.

09

WORK BEHAVIOR 1 - INFORMATION AND REFERRAL

Assists with providing senior center participants and family members with reference information regarding services, programs, and community resources targeted to audiences 60 years of age or older to aid them in making informed choices / decisions regarding their needs. Refers individuals to other agencies, programs, or service providers as needed.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

10

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N / A in the box below.

11

WORK BEHAVIOR 2 - ASSIST PARTICIPANTS

Assists participants in applying for and accessing human services support options. This includes analyzing benefit options, determining their eligibility for benefits, and assisting with the completion of forms / applications (such as Programs of All-Inclusive Care for the Elderly; Medicare / Medicare Part D; Property, Tax and Rent Rebates; Low Income Home Energy Assistance Program, etc.).

Levels of Performance

Select the "Level of Performance" which best describes your claim.

12

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N / A in the box below.

13

WORK BEHAVIOR 3 - MAINTAIN ONGOING CASE DOCUMENTATION

Maintains ongoing case documentation (electronic and paper files) of all contacts and referrals made, information provided, work completed, and case status.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

14

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N / A in the box below.

15

WORK BEHAVIOR 4 - SERVE MEALS / FOOD SAFETY

Assists volunteers and other staff with serving meals to the senior center participants using proper food processing and handling techniques and practices, cleanliness, and relevant rules and regulations dealing with food sanitation.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

16

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N / A in the box below.

17

WORK BEHAVIOR 5 - PLAN AND CONDUCT ACTIVITIES

Plans, conducts, and encourages participation in senior center activities such as arts and crafts, bingo and other games, exercise, theme parties, and annual picnics.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

18

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N / A in the box below.

Required Question

Employer Commonwealth of Pennsylvania

Address 613 North Street

Harrisburg, Pennsylvania, 17120

Website http : / / www.employment.pa.gov