Implementation Manager

About Rocketlane

Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation.

Our mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects—reducing chaos and boosting customer satisfaction across industries.

We’re a close-knit team of over 100 passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners, and super angels like Gokul Rajaram, Girish Mathrubootham, and Clark Valberg, etc.

What will you do?

• You have 5+ years of experience in a customer-facing role at a SaaS company, preferably in implementations, onboarding, or technical consulting.
• You have hands-on experience or exposure to REST APIs and have worked on custom integrations between SaaS platforms and third-party tools.
• You bring strong organizational and analytical skills, with a sharp eye for detail.
• You are a critical thinker with a proven ability to solve complex problems, and you're comfortable learning new technologies quickly.
• You have a customer-first mindset and are passionate about building long-term customer loyalty.
• You possess excellent written and verbal communication skills and can clearly explain technical concepts to both technical and non-technical audiences.
• You listen actively, empathize with customers, and are motivated to deliver outcomes that matter.
• You’ve demonstrated strong product and consumer thinking throughout your career, balancing user needs with business goals.
• Experience with CRM, ERP, project management, or fintech platforms is a strong plus.

You should apply if

Why join us?

At Rocketlane, we’re all about building a great product and a great place to work. Here’s why you’ll actually look forward to Mondays :

Best-in-Class Benefits

Compensation

$125,000 per year

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