Retention Specialist

A company is looking for a Retention Specialist to join their team remotely.

Key Responsibilities

Handle inbound and outbound calls with urgency, care, and expertise

Empathize with clients to resolve issues and renegotiate agreement terms

Retain existing customers by addressing concerns and preventing voluntary disconnect requests

Required Qualifications

Must be legally authorized to work in the United States without employer sponsorship

Proven call center experience with a passion for generating sales

Ability to build rapport with customers in an ethical manner

Demonstrated competitive spirit to meet and exceed sales goals

Computer proficiency with multitasking abilities