Vetco Veterinary Assistant

Field Team Lead

Create a healthier, brighter future for pets, pet parents, and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self, and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what's right for pets, people, and our planet.

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents, and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico, and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers. We're focused on purpose-driven work and strongly believe what's good for pets, people, and our planet is good for Petco.

This position serves as the field team lead and provides functional direction to field staff and primary point of escalation for customer, vet, or store partner issues. This position also serves as a driver of company vehicles to vaccination clinics and is responsible for overall performance and operational compliance of the day's clinics.

Essential Job Functions : The incumbent must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation.

• Provide functional direction and supervision to field team.
• Ability to effectively perform functions of all clinic team roles and provide coaching and functional direction to individuals in these roles where necessary. May be responsible for filling one or more of these roles at a time.
• Safely operate company supplied vehicle to and from clinic locations and office, when assigned as driver.
• Ability to lift up to 40lbs.
• Effectively communicate with customers and business partners to manage difficult customer situations, including pet incidents (bites, reactions, and emergency situations). Primary point of contact for Market Manager on clinic related issues.
• Liaise and partner with leadership at clinic locations to determine optimal clinic location, crowd management practices, and manage any issues that arise during clinic.
• Ensure all clinic processes are followed and necessary clinic paperwork is filled out accurately and completely.
• Facilitate sales environment among team by leading targeted discussion topics during daily commute.

Other Duties and Responsibilities :

Nature of Supervision Position directly reports to the Market Manager. Supervisory Responsibility : While field associates report directly to the Market Manager, this position provides work direction and functional leadership to rig employees while in clinic or transit.

Previous Experience : Must be able to perform all clinic job roles. Possess outstanding customer service skills, an aptitude for basic sales techniques, and an interest in animals, as well as a professional appearance and demeanor. Hold leadership qualities and / or experience. Be able to operate company vehicles. Ability to effectively communicate, provide functional direction and leadership to team and resolve difficult situations independently. As direct contact with animals is required, must be comfortable handling and restraining animals within company policy. Existing partners applying must be in good standing.

Work Environment : The majority of job duties are conducted indoors. Passenger vehicle travel is required to commute to work locations. In some locations, overnight travel may be required. Because this position requires bending, kneeling, moving equipment (up to 40 pounds, as necessary) and standing for long periods of time, there may be risk of injury resulting from improper procedures.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.