Customer Service Representative

Job Description

Job Description

We are looking for a dedicated Bilingual Spanish / or French Canadian Customer Service Representative to join our team in Torrance, California. As part of our manufacturing industry, this position requires a customer-focused individual who can effectively communicate, troubleshoot, and provide outstanding service to our clients. This is a contract opportunity, offering the chance to grow within a dynamic organization while supporting our valued customers.

Responsibilities :

• Represent the company's culture, values, and commitment to excellence in all customer interactions.
• Build and maintain strong relationships with customers, providing empathetic and attentive support.
• Recommend and sell products or services tailored to meet customer needs and preferences.
• Accurately input customer information and inquiry details into company databases.
• Apply technical expertise to resolve product-related issues and provide troubleshooting assistance.
• Handle customer complaints with patience and professionalism, ensuring a positive resolution.
• Participate in training sessions to enhance product knowledge and service skills, passing any required assessments.
• Provide feedback and report trends observed during customer interactions to the management team.
• Maintain reliable attendance and flexibility in scheduling, including occasional weekend shifts as needed.
• Previous experience in a customer service call center environment.
• Ability to troubleshoot technical issues related to products and appliances.
• Familiarity with coffee and espresso beans, with appreciation for coffee shop culture.
• Proficiency in using technology and systems for customer service tasks.
• Strong communication skills, including bilingual proficiency in Spanish.
• Demonstrated ability to remain calm and courteous in challenging situations.
• Capability to work a variable schedule, including overtime and occasional weekends.
• Commitment to growth and continuous learning with attention to detail.
• Bilingual French Canadian or Spanish