Field Service Engineer

Job Description

Job Description

Field Service Technician - T his is NOT an IT job!

• Must have RECENT experience Installing, repairing and Maintaining Food Packaging Equipment (Required)

Engineers must have hands on experience working for Manufacturing clients doing Maintenance, Repair, Troubleshooting, and Installation of New and upgraded Packaging Equipment / Machinery preferably in the food mfg. industry.

Job requires up to 85 percent travel in the U.S. and Canada.

Successful growing company that manufactures Food Packaging Equipment is looking to hire 2 experienced Field Service Engineers, one in DFW and one in the Illinois / Pennsylvania area.

This position is responsible for carrying out installations, commissioning equipment, maintenance, and the ongoing service and support to customers, in a timely and professional manner.

Responsible for building and maintaining relationships with clients and prospective clients with the objective of achieving sales revenue and growth according to targets across North America and Canada.

Ensure sound knowledge of company products and services is developed and maintained to ensure accurate communication with customers.

Ensure installations are completed on time and in accordance with all specifications and documentation.

Provide first, second and third level support, in relation to breakdowns and / or customer queries, responding by either telephone or site visits, promptly.

Responsible for providing routine maintenance and planned services of company equipment in accordance with schedules.

Provide input and feedback to the R&D Team in Sydney, relating to product modifications / faults and developments.

Provide training to customers and internally related to proper operation, preventative maintenance, any defective equipment.

Assist mechanical engineers with R&D through product trailing.

Provide support and work closely with the Sales Team and Customers to conduct product demonstrations and trials either in our office or at customer sites.

Work with Project Engineers in the lead up to installation, ensuring correct layouts and documentations have been received.

Repair and test all electronic and mechanical equipment that has been returned.

Develop strong professional relationships with all customers and provide feedback to the Sales Team regarding prospective capital investment obtained through such relationships.

Attend and work at trade shows / exhibitions held throughout the year (including some weekends).

Carry out audits, costing and refurbishment of machines.

Assist in generating new customer business and negotiating margins on sales.

Maintain knowledge and awareness of competitors and competitor pricing.

Benefits :

401(k)

Dental insurance

Health insurance

Paid time off

Relocation assistance

Vision insurance

Experience :

Must have RECENT experience Installing, repairing and Maintaining Food Packaging Equipment (Required)

Manufacturing : 3 years (Required)

Coppell, TX 75019 : Relocate before starting work (Required)

Willingness to travel : 75% (Required)

Work Location : In person