CSR

Job Description

Job Description

Local finance company looking to fill a full-time position as a Customer Service Representative (CSR). In simple terms, your job is to make sure the customers are happy and that they continue doing business with your employer.

As a CSR, your responsibilities would be assisting customers with queries or offering financial loans as well as servicing those loans. Other possible duties include :

• Taking loan applications
• Processing the payments of customers.
• Collections in person, over the phone and via written communication.
• Ensuring customer queries are answered to their satisfaction both by phone and in person.
• Using computerized systems to access the details of customers.
• Promoting certain financial products and services.
• Handling customer complaints or handing them over to a supervisor.

Expert communication and listening skills are a must for this challenging and rewarding position which is often the “face” of the company to the customers. By listening effectively to find the root cause of issues, and communicating in a clear and friendly way, the Customer Service Representative is able to solve the issue and provide a positive customer experience.

Customer Service Representatives know how to diffuse a tense situation and do everything within reason to quickly and effectively resolve the issue.

Customer Service Representative Duties and Responsibilities

Customer Service Representative Preferred Qualifications

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Salary Range : $14.00-$16.00 per hour with additional bonus opportunities every month ranging from

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