Client Account Specialist

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Job Type

Full-time

Description

Our Billings, Montana office is currently seeking a Client Account Specialist , this is an on-site position .

POSITION SUMMARY :

The Client Account Support Specialist supports the onboarding and maintenance of client marketing campaigns. This position is critical to ensuring our campaigns are launched accurately, maintained effectively, and that internal and external stakeholders are supported with timely information and troubleshooting. The ideal candidate thrives in a collaborative, fast-paced environment, brings strong communication and analytical skills, and enjoys process improvement.

KEY RESPONSIBILITIES :

• Coordinate onboarding efforts between marketing teams, firm partners, and other departments to ensure timely and accurate campaign launches.
• Maintain and update existing campaigns to ensure ongoing success and alignment with business objectives.
• Import, export, and analyze campaign reports and lead data for internal and external use.
• Respond to client inquiries professionally and provide accurate support and solutions.
• Troubleshoot API errors, data mismatches, and system issues; escalate to appropriate technical teams as needed.
• Support cross-functional collaboration by communicating campaign performance insights and improvement opportunities.
• Assist in the identification and execution of process improvements to enhance workflow efficiency.
• Provide administrative and technical support as needed to internal teams managing active campaigns.
• Complete other duties as assigned by management, demonstrating flexibility and responsiveness to evolving needs.

KEY SKILLS :

MINIMUM QUALIFICATIONS :

PHYSICAL REQUIREMENTS :

The physical demands are representative of those that must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

BENEFITS :

The company offers a comprehensive benefits package including :

DISCLAIMER :

This is not meant to be an all-inclusive list of duties and responsibilities for this position but constitutes a general definition of the position's scope and function.

EQUAL OPPORTUNITY EMPLOYER :

We are an equal opportunity employer and value diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status.

If you require a reasonable accommodation to complete the application or interview process, please contact us at dl-human-resources@caseopp.com.