Tourism Partnerships Manager

Salary range starts at 60k annual

Position Summary

The Tourism Partnership Manager plays a critical role in driving awareness to and growing revenue for The Florida Aquarium. This position requires a strategic and detail-oriented individual to manage existing key tourism partnerships with the primary goal to optimize revenue generation and increase audience acquisition.

Essential Position Functions

Identify, develop, and manage key tourism partnerships including OTA's, hotels, and tour operators that align with the strategic plan, attendance, and revenue goals

Maintain repository of all third-party contractual agreements and reconciliation reports

Manage the full lifecycle of external product partnership creation and fulfillment

Create comprehensive framework to evaluate the efficacy of third-party reseller partnerships

Assist in the processing and fulfillment of all external ticket and product partners needs

Develop and maintain strong relationships with the Tampa and other convention and

visitors

bureaus, tour and travel groups, and other tourism industry organizations

Work with the Director of Business Intelligence on strategic pricing to generate competitive product offerings while remaining aligned to our dynamic pricing principals

Evaluate net rates per key tourism partnership and make recommendations to support overall revenue generation goals

Represent the Aquarium by attending various tradeshows and conferences to generate and enhance tourism partnerships while amplifying awareness of The Florida Aquarium

Conduct venue tours and partner with local visitor bureaus to coordinate and host familiarization trips with targeted clients when needed

Maintain and generate reports to track the efficacy of each tourism related sales vertical

Proactively provide regular briefings for the Business Operations team leadership with accurate and timely reporting on all third-party activities and sales trends

Provide assistance

, guidance, and operational support to The Florida Aquarium's Guest Services team to ensure any reseller troubleshooting needs are met in a timely manner

Deliver extraordinary customer service to all Aquarium guests and internal customers

Understand and align with the Aquarium's purpose, vision, and values

Self-motivated, focused, and must work well in a team and collaborative environment

Implements sustainable business practices whenever possible

Support TFA's Shared Purpose by participating in a Conservation Day of Action shift on an annual basis

Other duties as assigned

Education Requirements and Technical Skills

Bachelors degree preferred

Three to five years of business management experience in entertainment / tourism / attraction industry

Knowledge of Microsoft Office Software

Multi-lingual a plus

• This schedule is primarily Monday – Friday with flexibility to meet event requirements, including occasional evenings and weekends.

Competencies

Leadership - Strong leadership, organizational, process improvement and relationship management skills and the ability to mentor and lead junior staff.

Customer Service Orientation — Listening and understanding

the customer (both internal and external) and anticipating and evaluating the customer's needs; making the customer's satisfaction a high priority in all areas of responsibility.

Teamwork — supporting, facilitating, and participating in activities that promote team effectiveness; demonstrating sensitivity for the feelings and needs of team members and supporting team goals.

Planning and organizing — Establishing a course of action with specific long-range goals for the aquarium; setting priorities among competing requirements and allocating resources in the most efficient and effective way; developing contingency plans that anticipate changes in the work environment.

Judgment — Deciding on and committing to an action on the examination of the facts at hand; finding creative solutions to situations and opportunities that arise; taking strategic risks when necessary.

Concern for Detail — Pays attention to every portion of any task, down to the smallest item

Communication (oral and written) — Effectively expressing ideas verbally and non-verbally and actively listening to individuals and groups; preparing and focusing presentations to the characteristics and needs of the audience; expressing ideas clearly and concisely in written form, through memoranda, letters, reports, and other documents.

Information Gathering and Monitoring — Effectively collects relevant data using questioning or research techniques to monitor and manage projects and people

Typical Physical Requirements

Sitting (2 to 8 hours per day)

Standing (8 hours per day)

Walking (3 hours per day)

Bending / Stooping — Occasionally

Squatting — Occasionally

Climbing stairs — Occasionally

Reaching above shoulders — Occasionally

Kneeling — Occasionally

Pushing / Pulling — Occasionally

Carrying (up to 40 lbs.) — Occasionally

Lifting (up to 40 lbs.) — Occasionally

Exposure to marked changes in temperature and humidity

Driving automotive equipment

Exposure to dust, fumes and gases

Typing on a computer keyboard

Excellent vision for proofing and detail work

Coping with demands (stresses that are associated with the job and / or the work environment so that acceptable levels of performance and overall contribution are maintained

More than normal talking

More than normal talking on telephone

Ability to travel (car) nationally and / or internationally

Ability to travel (air)

Flexibility in working weekends and evenings

Flexibility in working holidays

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