Director of Referral Services

Job Description

Job Description

Company Overview :

BioMatrix is a nationwide, independently-owned infusion pharmacy with decades of experience supporting patients on specialty medication. Our compassionate care team helps patients navigate the often-challenging healthcare environment. We treat our patients like family and get them started on therapy quickly. We work closely with them as well as their family and their healthcare providers throughout the patient journey, staying focused on optimal clinical outcomes.

At BioMatrix the heart of our Inclusion, Diversity, Equity, & Access (IDEA) philosophy is the commitment to cultivate a welcoming space where everyone’s contributions are acknowledged and celebrated. Our goal is to draw in, develop, engage, and retain talented, high-performing individuals from diverse backgrounds and viewpoints. We believe that both respecting and embracing diversity enriches the experiences and successes of our patients, employees, and partners.

Schedule & Location :

8 : 30 am-5 : 00 pm CST and must be able to work PST. This position is in Overland Park, KS.

The Director of Referral Services will be responsible for the oversight and management of the front end referral process including document management, and data entry Benefit Verification and PA processes for the BioMatrix Neurology, Immunology, Transplant and Specialty Infusion areas. The Manager will understand the specific DM, PAL, BV, and PA roles and support the day-to-day department activities. This position will work closely and collaboratively with other internal department leads, including Intake Coordination CRT, Nursing Services and Pharmacy Services.

QUALIFICATION REQUIREMENTS

• 5-7 years of experience in managing patient referral and prescription activities in infusion or specialty therapies
• 3-5 years of general infusion or specialty therapy reimbursement or payer experience
• 3-5 years of experience in supporting prescriber, healthcare setting, patient, and field facing communications related to referral or prescription services in infusion or specialty therapies
• 1-3 years of successful management / leadership of department employees
• Strong customer service skills internal and external customers, including meeting quality standards for services and evaluation of customer satisfaction.
• High School Diploma or equivalent, Bachelors' Degree preferred
• Advanced computer and internet skills (e.g. Microsoft Office)
• Must know and understand financial information and reporting aspects
• Willing to travel up to 5% of the time for business purposes (when necessary to attend meetings, conferences, seminars, etc.)
• Experience with medical terminology.

QUALIFICATIONS PREFERRED

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

NON-ESSENTIAL FUNCTIONS & RESPONSIBILITIES

KNOWLEDEGE, SKILLS AND ABILITIES REQUIREMENTS

Communication & Technical Skills

PHYSICAL DEMANDS AND WORK ENVIRONMENT

AMERICANS WITH DISABILITY SPECIFICATIONS

PHYSICAL DEMANDS

Th The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and / or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.