Customer Service Representative

Job Description

Job Description

We are looking for a dedicated Customer Service Representative to join our team in Hurley, New Mexico. This long-term contract position offers the opportunity to provide exceptional support to customers while contributing to the smooth operation of our services. If you thrive in a fast-paced environment and enjoy assisting others, we encourage you to apply.

Responsibilities :

• Respond to customer inquiries via phone, email, and other communication channels in a timely and attentive manner.
• Accurately process and manage orders using the company’s systems.
• Handle inbound and outbound calls to address customer needs, concerns, and requests.
• Schedule appointments and coordinate with relevant departments to ensure seamless customer experiences.
• Provide clear and effective solutions to customer issues while maintaining a high level of satisfaction.
• Maintain detailed and organized records of customer interactions and transactions.
• Collaborate with team members to improve processes and customer service strategies.
• Stay informed about company products, services, and policies to provide accurate information.
• Assist in training new team members to ensure consistent service quality.
• Identify opportunities to enhance customer service and share feedback with management.
• Previous experience in customer service or a related field.
• Proficiency in order entry and managing customer accounts.
• Strong communication skills, both verbal and written.
• Ability to multitask and handle a high volume of calls efficiently.
• Familiarity with scheduling and coordination tasks.
• Detail-oriented with excellent organizational skills.
• Ability to work independently and as part of a team.
• Basic computer skills and familiarity with customer service software.