Business Operations Associate

CarMax Career Opportunity

Provide iconic customer service in a fast paced, team-oriented environment through the facilitation of the sales, auction, and appraisal processes, including alternative delivery transactions. Under general supervision, responsible for cash management, processing and auditing of paperwork associated with sales, and providing iconic customer service by answering questions and handling incoming calls.

Essential Duties and Responsibilities :

• Assists store personnel and all store departments in their daily functions while adhering to CarMax guidelines
• Provides customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions and explaining paperwork processes.
• Seeks win / win solutions for the customer and partners appropriately
• Accurately processes paperwork associated with retail / wholesale automobile sales and appraisal purchases including daily reporting, records management, coordinating with banks for financial information, obtaining required signatures and information regarding registration and / or titling, processing reassignments, and auditing completed paperwork
• Manages multiple pay types including receiving and counting money, distributing funds, preparing deposits and handling of the safe with considerations to security and loss prevention.
• Processes paperwork affiliated with state titling and registration agencies. This may include submitting paperwork necessary to title and / or and register a vehicle for a customer after the sale.
• Mentor new Business Operations Associates, as well as train other store departments on Business Office processes and procedures
• Administrative responsibilities may include, but are not limited to : copying, filing, reconciliation of dealer plates, effective data entry in Microsoft applications as well as proprietary systems
• Answers multi-line phone system, responds to callers' needs and direct calls as appropriate

Qualifications :

Working Conditions :

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application