Centralized Pharmacy Customer Service Representative - Onsite

Job Description : Job Summary :

In accordance with state and federal regulations, performs data entry and patient registration. Responsible for resolution of third party rejects and responding to high volume customer inquiries, working under direct supervision. Follows standard operating procedures and performs duties in accordance with Company policies and procedures. Responsible for using pharmacy systems to obtain patient and drug information. Duties may vary based on assigned department.

Job Responsibilities :

Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes). Resolves all data entry related exceptions.

Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed.

Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements. Makes telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third Party Rejects.

Provides assistance to Pharmacists, both those in the facility and those at other locations. Identifies and communicates issues to senior level staff as appropriate.

Must obtain active technician license or certification within the first 90 days, and maintain an active technician license or certification.

About Walgreens

Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Job ID : 1319143BR

Title : Centralized Pharmacy Customer Service Representative - Onsite

Company Indicator : Walgreens

Employment Type :

Job Function : Retail

Full Store Address : 2119 CONCORD PIKE,STE 2,WILMINGTON,DE 19803

Full District Office Address : 2119 CONCORD PIKE,STE 2,WILMINGTON,DE,19803-00000-21581-S

External Basic Qualifications :

High School Diploma or GED.

Basic level PC skills (for example : start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and / or access information on-line).

Basic Search Engines skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back / forward / stop buttons, and filling out forms online.

Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents).

Communicate effectively in writing and verbally.

18 years of age or older

Preferred Qualifications :

At least 1 year of pharmacy technician experience in a retail or call center environment.

At least 18 months as a pharmacy technician with a certificate / registration by state as granted by the State board for Pharmacy or nationally recognized certification agency.

Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.

Intermediate to advanced level keyboarding skills (at least 35 WPM, touch typing, formatting documents).

Fluency in Spanish and English.

An employee in this position can expect a salary / hourly rate between $16.50 and $20.80 plus bonus pursuant to the terms of any bonus plan, if applicable. The actual compensation offered will depend on experience, seniority, geographic locations, and other factors permitted by law. To review benefits, please click here jobs.walgreens.com / benefits .

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