Senior Operations Risk Manager

Overview

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

Were looking for a strategic and analytically driven Senior Operations Risk Manager to join the Operations team and lead the design of a robust, data-informed risk management framework. This role will partner closely with cross-functional teams across Product, Engineering, Legal, and Compliance to identify systemic operational risks, build feedback loops from incident and issue data, and drive prioritization of improvements that enhance the customer experience and reduce exposure.

This is a high-impact, builder role focused on proactively identifying risk signals, designing control strategies, and influencing senior stakeholders to embed risk mitigation into roadmap planning. If you thrive in ambiguity, can connect the dots between signals and systemic risk, and have a passion for customer advocacy through operational excellencethis is the role for you.

Responsibilities

• Design and own the servicing risk program, including frameworks for risk identification, measurement, and reporting.
• Build structured feedback loops that synthesize data from incidents, issues, audits, and servicing outcomes to identify systemic risks and areas for improvement.
• Translate risk signals into clear, data-backed narratives that influence prioritization across Product, Engineering, and Ops.
• Develop risk models, dashboards, and reporting infrastructure to track exposure, trends, and mitigation progress over time.
• Partner with Compliance, Legal, and Audit to ensure alignment on risk posture, regulatory expectations, and control coverage.
• Define risk metrics tied to customer experience, agent outcomes, and business resilienceand ensure they're tracked consistently.
• Act as a strategic thought partner in cross-functional forums to embed risk thinking into roadmap and process decisions.
• Support the broader Ops Risk team by advising on root cause themes from incidents and issues, without directly owning incident / issue management.
• Contribute to team development by mentoring peers and reinforcing a culture of proactive risk ownership and continuous improvement.

What We Look For

Compensation and Benefits

Location and Working Arrangements

Affirm is remote-first. The majority of roles are remote and you can work from almost anywhere within the country of employment. Some roles may require occasional work from an Affirm office.

Benefits

Accessibility and Equal Opportunity

We believe its On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

Fair Chance Hiring

[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.

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Job Details

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