Restaurant Manager (Church's Chicken)

Restaurant Manager (Church's Chicken)

Refuel Operating Company

Job Title : Restaurant Manager

Reports To : District Manager, QSR

Job Overview :

As a Restaurant Manager, you will be a valuable member of the team. You will support the restaurant to drive the success of the business. The Restaurant Manager takes ownership and responsibility for solving problems; seeks help from others when appropriate; and is willing to provide help and guidance to others.

Ensure our customers have a great guest experience, by ensuring our products are hot, fresh and delicious.

Supervise and train employees in the restaurant.

During your shift you will maintain the restaurant to company standards by making sure the grounds, equipment, and the overall facility are well maintained.

Ensure that employees are clean and neat in appearance.

Personally demonstrate that customer needs are the highest priority.

Ensure food safety, quality and accuracy of orders.

Resolves customer complaints quickly while maintaining positive customer relations.

Responsibilities and Duties :

• Ensures cleanliness of the property (restrooms, floors, coolers, kitchen, front counter, back-office, dining area, fountain area, sidewalk entrance etc.)
• Conducts oneself as a role model within established store decorum guidelines as, defined in training.
• Observes food quality, service, cleanliness, food presentation levels throughout day and provide coaching, direction, assistance as needed.
• Ensures all employees are upholding strict food safety standards.
• Navigates customer complaints with grace and escalate complaints as necessary to the District Manager if unresolved
• Perishable products are to be properly rotated and stored to maintain freshness, avoid cross contamination, and minimize spoilage
• Train each new employee in the existence and proper use of the Open Door Policy
• Submits maintenance requests in Mpulse in a timely manner
• Coaches and develops sales associates & assistant manager
• Conducts performance reviews on a regular basis and recommends merit increases for subordinate employees when applicable
• Conducts job-specific performance interviews with employees as needed to improve job performance within guidelines defined in training
• Attends manager trainings as required by the company
• Assists with recruiting efforts (guides interested persons on how to complete the application process, conducts interviews), and tracks active applicant progress and ensure new hires complete onboarding.
• Staffs store with the required number of employees to operate at budgeted hours without overtime or over budget exceptions.
• Responsible for controlling inventory to attain and maintain inventory shortage performance (at less than 1.0% short to merchandise sales) monthly.
• Compiles, inputs, reconciles, and balances each component of the daily close out paperwork and complete end-of-the-day accounting by 8 : 00am.
• Conduct a minimum of one cash audit weekly.
• Strictly follow and enforce the Vendor Check In policy and personally count all merchandise received into the store.
• Ensures up-to-date menus and promotional marketing are executed in a timely manner.
• Monitors and proactively minimizes perishable food waste.

Working Environment and Physical Requirements :

Must be able to lift up to 25 pounds at times.

Travel : Must be able to travel up to 20%.

At-Will Employment : This position is at-will, which means that either the employee or the Company may terminate employment at any time, with or without advance notice, and with or without cause.

EEO Statement : Refuel is an equal opportunity employer to all applicants and team members. Refuel does not unlawfully discriminate on the bases of race, color, creed, religion, gender (including pregnancy, childbirth or related medical conditions), national origin, ancestry, age, physical or mental disability, medical condition including genetic characteristics, or any information based on genetic background, family-care status, veteran status, marital status, sexual orientation, gender identity or gender expression where a person's gender-related appearance and behavior may not be stereotypically associated with the person's assigned sex at birth, or any other consideration made unlawful by federal, state, or local laws. The job duties, responsibilities, requirements, and aspects stated in this job description are not meant to be exhaustive. Additional job duties not listed here may be required. Further, the Company may change or add the job duties, responsibilities, requirements, and aspects listed here at any time in its sole and final discretion.