Manager, Ancillary Services

Ancillary Services Manager

Harbor Group Management Company is a multi-billion dollar real estate investment and property management firm. As we continue to grow, we are looking for passionate, goal oriented, creative individuals with an entrepreneurial spirit and great communication skills. Harbor Group is dedicated to outstanding customer service and providing exquisite living experience for our residents.

Location : Onsite- Norfolk, Virginia or Dallas, Texas Corporate Offices

Job Overview

We are seeking a highly motivated and experienced Ancillary Services Manager to join our growing team. The ideal candidate will be responsible for overseeing and optimizing the ancillary services offered across our multifamily properties, ensuring high-quality service delivery, increasing resident satisfaction, driving additional revenue streams, and improving overall property performance. This role requires a blend of strategic thinking, data analysis, operational expertise, and excellent customer service skills.

Key Responsibilities

• Ancillary Service Program Management

Oversee and manage ancillary services such as FlexPay, Security Deposit Alternatives, Collections from 3rd-Party Agencies, Cable & Laundry Income, and Package Management Systems.

Build and maintain strong relationships with third-party vendors and service providers to ensure the timely and efficient delivery of services.

Drive revenue growth through the optimization of ancillary services while maintaining profitability.

Ensure ancillary services enhance the resident experience and contribute to high retention rates.

Collaborate with internal teams and external partners to execute process improvement projects effectively.

Prepare regular reports on the performance and financial impact of ancillary services for senior management.

Qualifications

Skills & Competencies

Certifications (Preferred) :

Key Attributes for Success :

What We Offer :

#LP-KP1 Veteran Friendly

This pre-employment application will be given every consideration, but its receipt does not imply that the applicant will be employed. Each question should be answered in a complete and accurate manner as no action can be taken on this application until all questions have been answered. Harbor Group Management is proudly an Equal Opportunity Employer EOE / M / F / D / V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.