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Tax Escrow Manager (Full Time) - Plano Ops

Tax Escrow Manager (Full Time) - Plano Ops

PROSPERITY BANKPlano, TX, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

External Applicants : Please apply through Prosperity Bank's Career Center at https : / / www.prosperitybankusa.com / Careers. Applying through any other source may prevent Prosperity from receiving your application.

Internal Applicants : If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP.

POSITION PURPOSE

Responsible for the management of escrowed and non-escrowed taxes for the Bank and ensuring all policy and procedures are followed which includes any regulatory and internal guidelines.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

  • Management of a 3rd party vendor that pertains to the monitoring of taxes.
  • Manage a team of and Senior Escrow Specialists directly in multiple physical sites.
  • Train new escrow team members and be the Subject Matter Expert for all processes and procedures.
  • Prepare daily, weekly, and monthly reports to monitor taxes to ensure all taxes are paid and tracked timely and accurately.
  • Maintain, monitor, and reconcile daily financial transactions.
  • Execute all live checks as needed and work with the print vendor on any changes to the check printing.
  • Monitor and approve all financial transactions from the escrow team for keyboarding and branch capture.
  • Work with Escrow Manager for any core system releases and testing.
  • Conduct periodic meetings with all escrow teams together and on a one-on-one basis.
  • Write policy and procedures and job aids.
  • Follow all compliance and regulatory guidelines and procedures.
  • Handle any escalated internal or external customer issues.
  • Conduct periodic audits on existing processes.
  • All other tasks and duties as assigned.

SUPERVISORY RESPONSIBILITIES :

  • Approve timesheets.
  • Manage a team of Escrow Admins, Escrow Specialists and Senior Escrow Specialists directly in multiple sites.
  • Prepare and deliver yearly reviews.

    • QUALIFICATIONS

    Education / Certification :

  • High School Diploma, GED or equivalent

    • Required Knowledge :

  • Thorough knowledge of Microsoft Excel and Microsoft Word. The ability to maintain and create spreadsheets and customer correspondence.
  • Thorough knowledge of how escrow accounts work and how to calculate escrow analysis.
  • Thorough knowledge of property taxes and insurance and basic flood insurance requirements.
  • Basic understanding of RESPA and Regulations as it pertains to escrow.

    • Experience Required :

  • Proficient computer skills

    • Skilla / Abilities :

  • Must be able to handle and resolve high volumes of work and meet strict deadlines.
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write detailed correspondence.
  • Ability to speak effectively and clearly in response to internal and external customer requests and inquires.
  • Must be a critical thinker and able to analyze situations and escalate to management as needed and the ability to make decisions based upon policy and procedure.
  • Highly organized and self-motivated.
  • Excellent verbal and written skills.
  • Have a strong knowledge of spreadsheet software and word processing software.
  • Needs to have a strong attention to detail and be able to perform multiple tasks under pressure.
  • Tact in dealing with customers and employees, and experience liaising with varied bank departments to resolve issues.
  • Ability to effectively write policy and procedures.
  • Ability to effectively train new and existing employees on any new processes or changes to processes.

    • Monday - Friday : 8 : 00AM - 5 : 00PM