Mail Clerk

About Exela

Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela's software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. - Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500+ employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.

Health & Wellness

We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services.

Military Hiring:

Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty.

401 K Plan

Job Description

Customer Service Rep

Prepare materials for mailing including: applying postage, preparing items for shipment or collection, distributing items as needed, ensuring items are properly labeled and documenting data according to management guidelines.

-Scan all incoming mail and properly send to recipients.

-Create shipping labels for domestic and international shipments

·Ensure that all mail and packages are properly labeled for mailing, with correct postage utilizing automatic postage meter machines.

·Sort, deliver and pick-up mail and packages according to established time frames and service standards on multiple floors pushing mail cart as needed.

·Assist with loading and unloading of deliveries as needed, maintain shipping and receiving area as required.

·Handle time-sensitive material like confidential, urgent packages

·Receive and log all incoming items, letters and packages, including certified, registered, return receipt, Federal Express, UPS and all accountable mail.

·Cross train and utilize equipment in all areas (copy, fax , messenger) and perform other duties as required

·Must become fully familiar with a variety of onsite equipment and be capable and willing to perform first level troubleshooting.

· Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude.

· Demonstrate flexibility in satisfying customer demands in a high volume, production environment.

· Maintain mail carts and other important documents related to associate or employee moves

·Adhere to all safety procedures

The successful candidate must be able to demonstrate the following qualifications:

· Less than 1-year experience in a mailroom operation

· Minimum of 1-year customer service related experience required

· Ability to communicate both verbally and written with customers and company personnel

· Ability to effectively work individually or in a team environment

· Ability to handle multiple projects simultaneously

· Ability to lift, push, carry and pull up to 50lbs.

· Basic knowledge of Microsoft Office Applications (Excel and Word)

The successful candidate must be able to demonstrate the following qualifications:

· Less than 1-year experience in a mailroom operation

· Minimum of 1-year customer service related experience required

· Ability to communicate both verbally and written with customers and company personnel

· Ability to effectively work individually or in a team environment

· Ability to handle multiple projects simultaneously

· Ability to lift, push, carry and pull up to 50lbs.

· Basic knowledge of Microsoft Office Applications (Excel and Word)

EEO Statement:

Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Exela recruiters or representatives will only contact you from emails ending with , , , or We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.