Member Services Representative Full TimePlanet Fitness - Glow Brands • Clarksville, TN, US

Member Services Representative Full Time

Planet Fitness - Glow Brands • Clarksville, TN, US

3 days ago

Job type

Full-time

Job description

Job Description

Benefits :

Disability ( Short term & Long Term)
401(k)
401(k) matching
Bonus based on performance
Dental insurance
Employee discounts
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Parental leave
Training & development
Vision insurance
Wellness resources

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

Greet members, prospective members and guests, providing exceptional customer service.

Handle all front desk related activities including :

Answer phones in a friendly manner and assist callers with a variety of questions.

Check members into the system.

New member sign-up.

Take prospective members on tours.

Facilitate needed updates to members accounts.

Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

Assist in maintaining the neatness and cleanliness of the club.

Candidate should expect to work five days per week, and approximately a 40-to-45-hour work schedule depending on hourly or salary status.

Qualifications / Requirements

Customer service background preferred.

Basic computer proficiency.

A passion for fitness and health.

Upbeat and positive attitude!

Punctuality and reliability is a must.

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.

Strong listener with the ability to empathize and problem solve.

Demonstrate diplomacy in all interactions while using appropriate behavior and language.

High School diploma / GED equivalent required.

Must be 18 years of age or older.

Physical Demands

Continual standing and walking during shift.

Continual talking with members and managers in person or on the phone during shift.

Must be able to occasionally lift up to 75 lbs.

Will occasionally encounter toxic chemicals during shift. (training and protective equipment are provided to ensure safety)

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Member Service Representative • Clarksville, TN, US

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