Security Dispatch

Security Dispatch

In support of the university's mission and objectives, the Security Dispatcher manages emergency and non-emergency calls, coordinates responses, and monitors public safety officers.

Emergency Communication and Dispatch

• Utilizes clear, concise, and consistent excellent communication skills both written and verbal.
• Receives emergency and non-emergency calls via telephone and radio systems and analyzes the nature and urgency of each request. Escalating to the appropriate individual or department.
• Prioritizes calls, dispatches required units or forwards information to appropriate agencies or departments.
• Documents communication activity in automated or manual logs.

Public Safety Operations

• Monitors and coordinates Department of Public Safety activities and assignments via two-way radio.
• Maintains status and locations of public safety personnel using computers, radio systems, and other equipment.
• Stays informed of departmental regulations, policies, and procedures and adapts operations accordingly.

Data and Record Management

• Accesses, enters, and maintains sensitive data and files for investigative purposes or other records.

Security and Surveillance

• Monitors and assesses the progress of telecommunication training for new dispatchers or new department members and provides written evaluations as needed.
• Checks keys in and out of the key management system and maintains and ensures accurate records within the C.A.D system.
• Monitors, reviews, and retrieves footage from the university's surveillance system.
• Ensures the security and confidentiality of information.
• Activates the Emergency Notification Network (PBA Alert) when needed.

Qualifications

High school diploma, required. Public Safety Telecommunicator Certification, preferred.

1+ years of related experience in a high-volume office environment, previous multi-phone line-related and working in a PSAP or security call center.

Essential Competencies (Knowledge, Skills, and Abilities)

• Customer Service Orientation Keeps internal and/or external key stakeholder(s), students, parents, faculty, staff and community partners in mind at all times.
• Professionalism Displays a high level of professionalism, e.g. timeliness, reliability, communication, and work ethic.
• Christ-first Faith Provides spiritual support to community members, including students, on their Christian faith journey.
• Attention to Detail Ability to efficiently and accurately focus on a specific task or number of tasks. Reviews details with a critical eye.
• Conflict Management Functions professionally and wisely during difficult conversations, while under stress, and while managing challenging situations.
• Effective Communication Expresses ideas and information in a clear and concise manner both verbally and in writing to convey clear, well-articulated messaging across a wide variety of audiences.
• Establishes Trust Gains the confidence of others by actions and words that promote being honest, forthcoming, and vulnerable.
• Problem-solving Anticipates, evaluates, diagnoses, and resolves problems in a systematic and fact-based manner.
• Results Orientation & Accountability Takes accountability and identifies, executes and drives actions to consistently achieve desired results.
• Self-development Grow one's self-awareness, abilities, skills, and/or talent.
• Teamwork & Collaboration Creates a climate that fosters commitment to a common vision and shared values that promote cooperation and working together through trust and support of others both departmentally and cross-functionally.
• Technology Strong aptitude to learn new technologies as department processes evolve.

Additional Requirements

• Ability to work non-routine hours during certain times of the year.
• Ability to sit for prolonged periods of time.
• Ability to traverse campus and stairs.
• Ability to lift/move objects up to 25 pounds.
• Ability to operate equipment, AED, fire extinguishers, and other related equipment as required.
• Ability to work a flexible schedule to include evening and weekend assignments and any emergencies.
• Ability to multitask in a high-stress environment with high-volume phone calls and radio traffic.