Business System Analyst (NetSuite)

Essent Group Ltd. (NYSE: ESNT) is a Bermuda-based holding company (collectively with its subsidiaries, "Essent") which serves the housing finance industry by offering private mortgage insurance, reinsurance, risk management products and title insurance and settlement services to mortgage lenders, borrowers, and investors to support homeownership. We are focused on managing risk and dedicated to serving as a strong and fair counterparty. As a company, we bring strong private capital and a commitment to risk management to the mortgage insurance industry.

Title: Business System Analyst

Location: Radnor, PA

This is an individual contributor position which works under regular supervision supporting Essent Title agents and the Agency Operations team and primarily works with operations, sales team, integrations and IT. In this role, the employee will be responsible for managing, optimizing, and maintaining our NetSuite environment to support key business operations. The ideal candidate will be responsible for analyzing business processes, identifying opportunities for improvement, and translating business needs into functional requirements for our software and systems. This role is crucial for providing insights through reporting, enhancing user experience, and ensuring data integrity across the platform.

As a dynamic and resourceful professional, we will rely on you to perform the following duties:

• Manage operational reporting & analytics.
• Build and maintain a variety of reports and saved searches to provide clear, actionable insights into user, client and company activity.
• Develop and manage customized dashboards tailored to the specific needs of different teams, offering real-time visibility into key performance metrics.
• Collaborate closely with Subject Matter Experts (SMEs) to optimize NetSuite screens, forms, and data elements, enhancing workflow efficiency and user experience.
• Collaborate with IT, development, and project management teams to design and implement effective technology solutions.
• Administer internal user-level information, including managing accounts, roles, permissions, and controlling data inputs and outputs to ensure system security and accuracy.
• Act as an additional resource on on-going project teams, as assigned.
• Collaborate with project teams and key stakeholders to ensure customer needs, customer experience, and the sales team needs are evaluated.
• Provide support for analysis and obtaining sales team feedback.
• Responsible for testing systems and reports as assigned.
• Connect with integrations teams to ensure data elements and connectivity are aligned between NetSuite and various integrations or additional agency systems.
• Performs other duties as assigned by management.

Minimum Education & Experience Requirements:

• Bachelor’s degree in related field or equivalent work experience.
• 2-3 years of financial industry experience to include banking, mortgage or title
• 2-3 years of experience in a business system analyst or similar role
• 2-3 years of experience with NetSuite
• Analytical and research experience required
• Mortgage insurance or title insurance experience preferred
• Project team management experience preferred
• Advanced computer skills with all Microsoft Programs
• Excellent verbal and written communication skills
• Ability to work productively as part of a team and as an individual contributor
• Sound analytical & decision-making skills
• Strong customer service orientation

Our commitment to your success is enhanced by our competitive salary and comprehensive benefits package including paid time off, medical, dental, vision, 401(k) and disability benefits. We work to maintain a positive environment for our employees, where people can learn and grow with the company. Essent is an Equal Opportunity Employer.