Operations Manager-1st Shift

Operations Manager

At DHL, our people are our greatest asset! Everyone's contribution drives us to be the world's #1 logistics company.

Certified as a Great Place to Work and as a Top Employer, we're dedicated to fostering a positive, collaborative, and supportive environment for all. Our commitment and engagement with Our People ensure we continuously build a workplace we're all proud of. Plus, with competitive compensation and exceptional perks, we make sure your personal life shines just as brightly as your career.

SUMMARY : The Operations Manager is responsible for the management of the major functions of the distribution center during Operation Manager's shift; supporting the ongoing development and implementation of the DHL eCommerce business plan through timely and accurate mailings while maintaining a cost effective operation.

ESSENTIAL DUTIES & RESPONSIBILITIES :

• Manage production, quality process and transportation in accordance with DHL's policies and procedures to obtain optimal profitability.
• Manage and coach Operations Supervisors and hourly employees.
• Conduct and ensure employee performance evaluations are completed in a timely and effective manner.
• Ensure a high level of staff morale and high retention rate.
• Communicate through implementation of a communication plan to include regular formal and informal meetings.
• Establish weekly operations plans to ensure all customer volume is processed in a timely manner.
• Recommend measures to improve production methods, working conditions, and increased efficiencies.
• Understand and facilitate local transportation operations.
• Support and coordinate region transportation operations.
• Coordinate and ensure all safety and regulatory compliance needs are met for internal and external powered equipment.
• Work with Human Resources function to include time & attendance, headcount, staffing, evaluations and employee relations.
• Manage DCs quality functions : monitor internal / external quality controls; track service commitment levels and effectiveness, develop new quality initiatives; implement best practices.
• Monitor and ensure that all facility equipment is working correctly and meeting production standards.
• Act as liaison between the facility and the on-site USPS.
• Keep updated on all USPS / regulatory changes.
• Oversee safety activities including compliance with DHL's safety policy, employee training, reporting, and maintaining OSHA logs.

EDUCATION AND EXPERIENCE :

REQUIREMENTS / SKILLS

PHYSICAL DEMANDS

As a Top Employer and leading logistics company, at DHL eCommerce, we are committed to helping you build a career you'll love with benefits and incentives that support your personal and professional well-being :

Equal Opportunity Employer- Veterans / Disability