Field Service Manager

Field Service Manager

Location : New Albany, OH, US, 43031

Company Description : Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

Job Responsibilities

Direct, manage, train, motivate, and monitor job performance of Field Service Technicians. Ensure safety practices. Review paperwork and timecards.

Recruit, interview, develop, and evaluate service personnel. Counsel direct reports.

Maintain good customer relations and improve customer retention. Maintain direct contact with current or prospective customers. Resolve complaints. Prepare customer service repair quotes, presentations, cost reports, etc.

Pursue and develop new service business. Administer Company goals and policies. Maintain paper flow, records, and reports.

Qualifications

High school diploma and prior experience as a Field Service Technician

Prior experience as a Dispatcher and / or Supervisor preferred

Strong technical / repair knowledge

Good communication, interpersonal, motivational, and computer skills with Microsoft Office Suite experience

Valid driver's license, good driving record, and the ability to safely operate lift trucks

Work Authorization : Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Compensation and Benefits : Crown offers an excellent wage and benefits package for full-time employees including Health / Dental / Vision / Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EOE Veterans / Disabilities