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Public Safety Telecommunications Supervisor - 911 Shift Supervisor

Public Safety Telecommunications Supervisor - 911 Shift Supervisor

Christian County Emergency ServicesOzark, MO, US
8 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Public Safety Telecommunications Supervisor

Serves as working shift leader supervising 911 Telecommunicators in the dispatch center; assists in responding to calls for service.

Essential Functions

Essential duties and responsibilities may include, but are not limited to, the following :

  • Supervises assigned shift personnel and participates in the daily functions of the dispatch center
  • Completes shift work schedules and approves requests for leave; calls in off-duty personnel as needed to maintain minimum staffing requirements
  • Monitors and evaluates work performance of assigned personnel; recommends disciplinary action; counsels and motivates personnel to achieve established goals
  • Participates in the interview process and makes recommendations for new hires
  • Executes training, testing, and educational programs for new hires and established personnel; oversees training of 911 Telecommunicators
  • Reads, studies, and analyzes data utilized in preparing a variety of reports measuring such areas as shift workload, calls received, and alternative work shift needs; makes recommendations based on analysis
  • Participates in programs offered to the general public, including but not limited to department tours, public events and career fairs
  • Investigates complaints received from the general public, private alarm companies and other agencies
  • Tests, inspects, and maintains records of the operational status of equipment, including alarm monitors, reports malfunctions, and requisitions repairs in a timely manner
  • Coordinates with other agencies in evaluating emergency response to natural and man- made disasters and major events
  • Serves as liaison between assigned personnel, internal / external agencies, and the Executive Director
  • Attends training to maintain appropriate certification as required
  • Writes, reviews, and submit corrections to procedures and policies
  • Assists in compiling, calculating, monitoring, and maintaining budgets, expenditures, and other financial records including completing assigned paperwork
  • Oversees the inventory of supplies needed for the daily functions of the center
  • Performs functions of the 911 Telecommunicator when needed
  • Any other duties assigned by administration

Minimum Qualifications

  • Two (2) years of public safety telecommunications experience. An equivalent of other education, training, and experience will be considered
  • High school diploma or equivalent
  • Eligible for and maintain current certification for Missouri Uniform Law Enforcement System (MULES)
  • Possess and maintain Training Officer certification throughout appointment
  • Willing to obtain additional training and certifications to meet organizational needs

    • Ability to :

  • Effectively train and supervise assigned shift personnel
  • Utilize sound, independent judgment
  • Perform work efficiently under extended high levels of stress and deal courteously with people in stressful situations
  • Utilize computer applications
  • Follow oral and written instructions
  • Communicate clearly and effectively both verbally and in writing
  • Deal effectively and courteously with associates and the general public
  • Perform effectively as a member of a team carrying out the stated mission and philosophy
  • Perform the essential functions of the job without posing a direct threat to the health and safety of others

    • Physical Demands & Working Environment

  • Ability to operate, maneuver and / or steer equipment and machinery requiring simple but continuous adjustments, such as radio console, computer terminal, computer printer, generator, motor vehicle, tape recorder, mobile radio, pager, and fax machine
  • Ability to coordinate eyes, hands, feet, and limbs in performing skilled movements requiring moderate skill, such as data entry, assembling computer components, cutting, drilling, or working in confined spaces Ability to exert moderately physical work, typically involving some combination of climbing, balancing, stepping, kneeling, crouching, lifting, carrying, pushing, and pulling.
  • Ability to sustain prolonged visual concentration Ability to recognize and identify individual characteristics of colors, shapes, sounds and associate with job-related objects, materials, and tasks
  • Attendance and participation at off-site meetings may be required
  • Subject to pre-employment drug screening and criminal history background check

    • Company Description

    Christian County Emergency Services (CCES) is a consolidated emergency communications center, providing 911 answering and dispatch services for law enforcement and fire protection services in Christian County.

    We offer competitive pay, and 100% employer paid health, vision, dental, and life insurance for our employees, including LAGERS L6 non-contributory retirement. Entry level positions require no previous experience! Apply today and begin your career in emergency services!

    Company Description

    Christian County Emergency Services (CCES) is a consolidated emergency communications center, providing 911 answering and dispatch services for law enforcement and fire protection services in Christian County.\r\n\r\nWe offer competitive pay, and 100% employer paid health, vision, dental, and life insurance for our employees, including LAGERS L6 non-contributory retirement. Entry level positions require no previous experience! Apply today and begin your career in emergency services!

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    Public Safety Supervisor • Ozark, MO, US