Regional Director of Operations

Regional Director of Operations

Position Summary

The Regional Director of Operations serves as the senior leader responsible for driving performance, productivity, and growth across a multi-site network of outpatient facilities. This individual functions as both a strategic business operator and a culture leader accountable for operational excellence, financial stewardship, and the seamless integration of both new and legacy locations.

This role oversees all aspects of regional operations, including facility optimization, market expansion, and the introduction of new service lines. The ideal candidate combines strong financial and operational prowess with the ability to build high-performing teams, ensure regulatory readiness, and foster a culture aligned with mission-driven care delivery.

Key Responsibilities

• Lead multi-site operations, ensuring consistent quality, productivity, and financial performance across existing and emerging clinics.
• Act as the primary P&L owner for the region, using data and KPIs to drive performance improvement, operational efficiency, and strategic decision-making.
• Partner with clinical and operational leaders to execute strategies that expand access, improve service delivery, and strengthen referral pathways.
• Oversee new market development including facility launches, site selection, demand analysis, and M&A activity.
• Introduce and operationalize new service lines ensuring compliant and effective implementation.
• Ensure compliance with all state licensure requirements, accreditation standards, and payer credentialing processes.
• Monitor intake, referral patterns, and consumer experience metrics to drive improvements in service access, satisfaction, and operational performance.
• Develop strong relationships with referral sources, payers, and community partners to support sustained market growth.
• Build and develop market leadership teams, providing coaching, development pathways, and oversight of clinic-based administrative functions.
• Foster a culture of collaboration, accountability, and service excellence throughout the regional organization.
• Serve as a strategic liaison to corporate and cross-functional teams, ensuring alignment of enterprise priorities and market needs.
• Use analytics to identify market opportunities, forecast demand, and inform decisions related to workforce planning and operational expansion.

Qualifications and Experience