Installation Merchant (Lumber)

National Installation Merchant (Lumber)

The National Installation Merchant (Lumber) is responsible for all aspects of daily business within their assigned labor categories. This position has direct responsibility for achieving the sales, margin, expense, and customer quality goals for all Lowe's installation categories. This role will have buying responsibility for their assigned labor categories. The National Installation Merchant will innovatively solve for customer needs and quality of service, partner to grow the product merchant's market share, capitalize on business, labor, and product promotional opportunities, improve on customer satisfaction and labor productivity. The National Installation Merchant will manage their assigned labor categories within the direction and objectives set forth by the Senior Installation Merchant. Additionally, the position is accountable to ensure competitive pricing, sufficient labor capacity to support sales demand, sufficient demand to achieve sales targets, and that programs are aligned to support the Strategic Goals of the product merchant. This includes all market channels such as in-store, online, in-the-home, contact centers, and through third parties. The National Installation Merchant may have a team of direct reports ranging from 1 to 3 associates with responsibility for making hiring decisions including hiring and terminations, performance management, and coaching.

The National Installation Merchant is responsible for the P&L performance of their assigned labor category and has buying responsibility. They are responsible to create, define, and execute for their category national installation programs for all sales channels including in-store, online, contact centers, and in-the-home. They partner with the Senior Installation Merchant and others to create direction and strategy for assigned labor programs that exceed customer expectations and meet Product Line Review objectives. They partner with the Senior Installation Merchant and others to create demand and capacity strategies that achieve both the sales, operational, and customer satisfaction targets for the category. They lead National provider selection, qualification, pricing, and management while partnering with service operations, store operations, and any other affected party. They negotiate cost and set retail pricing for the category and conduct provider line reviews. They translate strategy into actionable tactics that meet or exceed objectives including sales, gross margin, and customer satisfaction rates. They identify gaps in performance and lead efforts to improve. They ensure programs meet key metrics including quality, customer, financial, and operational targets. They maintain an effective day-to-day relationship with product merchandising including Merchants, Sr Merchants, DMM, and MVPs, vendors, services, and store operations. They create and maintain vendor relationships, make labor buying decisions for the category, and negotiate terms with vendors to drive vendor selection, pricing, and performance. They make hiring decisions including hiring and terminations. They manage performance and provide coaching to direct reports as needed.

Minimum Qualifications :

• Bachelor's degree in Business, Finance, or other related fields of study or equivalent years of experience in lieu of education requirement, if applicable
• 5 years of experience with managing national and regional supplier and manage sales typically more than $400M. Experience leading a business (financial, people, operational, process, digital, technology, etc)
• 3 years Merchandising / Installation Services / Store Operations
• 3 years Installation Services execution, Product Merchandising

Preferred Skills / Education :

About Lowe's :

Lowe's Companies, Inc. (NYSE : LOW) is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2024 sales of more than $83 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches, and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts, and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability, medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and / or experience. For information regarding our benefit programs and eligibility, please visit https : / / talent.lowes.com / us / en / benefits.