Patient Access Representative- Remote In WA

Patient Access Representative

The Patient Access Representative plays a vital role in ensuring a seamless experience for patients and caregivers by managing inbound calls, scheduling appointments, and processing referrals within the EPIC system. This position requires exceptional customer service skills, attention to detail, and the ability to thrive in a fast-paced, remote environment. Representatives act as the first point of contact for specialty care services, providing accurate information and facilitating communication between patients and care teams.

Key Responsibilities :

• Answer inbound calls from patients, caregivers, and providers, delivering exceptional customer service.
• Schedule appointments for specialty care services using EPIC and maintain provider templates and appointment schedules.
• Process referrals and verify patient demographics and insurance coverage accurately.
• Transfer calls to appropriate departments or send electronic messages to care teams as needed.
• Maintain compliance with HIPAA and protect patient health information at all times.
• Adapt quickly to changing workflows and demonstrate strong problem-solving skills under pressure.
• Participate in virtual training sessions and meetings with camera on, ensuring engagement and collaboration.
• Meet performance standards for call handling, accuracy, and customer satisfaction.

Qualifications :

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

This temporary role may be eligible for the following :

Job Type & Location : This is a Contract position based out of Renton, WA.

Pay and Benefits : The pay range for this position is $19.00 - $19.00 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

Workplace Type : This is a fully remote position.

Application Deadline : This position is anticipated to close on Nov 29, 2025.

About TEKsystems : We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.