Managed Network Administrator (Network Operations Center Tier 3)

Job Description

Job Description

Description : Who We Are

Acumera is now Scale Computing! Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide.

About the Role

The Tier 3 Managed Network Administrator is a senior member of the Network Operations Center (NOC) team and serves as the ultimate escalation point for complex technical issues. This role ensures the responsiveness, reliability, and technical excellence of our customer support operation.

As a Tier 3 Administrator, you’ll work hands-on with Scale Computing’s networking technologies, Linux environments, and internal tools to troubleshoot advanced network challenges. You’ll also contribute to continuous improvement by documenting best practices, mentoring lower-tier technicians, and collaborating across departments to resolve multi-customer or system-wide issues.

This role is ideal for a highly technical problem-solver with deep networking knowledge, a proactive mindset, and a passion for driving operational excellence.

What You’ll Do

As an integral part of the Network Operations Center team, the Tier 3 Managed Network Administrator will :

• Serve as the final escalation point for Tier 1 and Tier 2 technicians, resolving complex customer network issues.
• Troubleshoot and manage :

Device registration and policy creation

Requirements : What You’ll Bring

Required Qualifications

VLANs and network segmentation

Preferred Education and Experience

Physical Demands

This is a largely sedentary role that requires extended periods of computer and phone work. Occasional lifting of equipment and packages may be required.

Perks of Scale Computing

Scale Computing is an equal-opportunity employer. The final candidates will be subject to a pre-employment background check.