Franchise Engagement Manager

Job Description

Job Description

Benefits :

• Child Care Benefits
• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance
• Wellness resources

Location : Deerfield Beach, FL (On-site)

Employment Type : Full-Time

Reports To : Senior Vice President, Center Development

Position Summary

The Franchise Engagement Manager guides franchisees through the new center development processfrom agreement execution to center opening. This role ensures franchisees are supported, informed, and set up for success by providing transparent updates, managing expectations, and coordinating communication across internal teams.

Key Responsibilities

Serve as the main contact for franchisees during development

Set and manage expectations on site development and construction timelines

Maintain franchisee engagement during long / uncertain periods

Coordinate updates across real estate, construction, and internal departments

Track progress, document milestones, and manage centralized tools

Collaborate with Operations, Marketing, Compliance, and Learning teams

Manage transition to Operations upon receiving Certificate of Occupancy (CO)

Liaise with third-party vendors as needed

Support development and maintenance of scalable systems / processes

Identify pipeline bottlenecks and collaborate on solutions

Contribute to special projects and process improvements

Qualifications

Bachelors degree in Business, Project Management, or related field

PMP certification preferred

5+ years in project management, franchise development, retail, or consumer services

Experience with franchise operations preferred

Strong client relationship and communication skills

Excellent written / verbal communication

Highly organized, detail-oriented, and dependable

Able to manage multiple projects independently

Skilled in delivering challenging updates with empathy and professionalism

Proficient in project tracking and internal communication tools

Core Competencies

Franchisee Relationship Management

Cross-Functional Coordination

Communication & Expectation Setting

Task & Time Management

Problem Solving & Adaptability

Emotional Intelligence & Professionalism

Strategic Planning

Internal Collaboration

What We Offer

Collaborative, mission-driven culture

Opportunity to support entrepreneurs and early childhood education

Competitive compensation and benefits

Professional growth in a growing organization

The Learning Experience is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.