Director, Sales Operations - Insights

Job Summary We are seeking a strategic and detail-oriented Director of Sales Operations to support the Insights team and act as a key operational partner. This role functions as a “Chief of Staff” to sales leadership, driving predictable and stable performance through data analysis, territory planning, and process optimization. The ideal candidate will be proficient in Salesforce CRM and comfortable working in a fast-paced, high-transaction sales environment.\n\nResponsibilities : \nCollaborate with executive, finance, and sales leadership to define and communicate performance expectations across teams.^Lead a team of Sales Operations Managers and Analysts, ensuring timely and high-quality execution of deliverables.^Provide real-time and proactive metrics and analysis to support business performance.^Establish and manage an operating calendar with routine deliverables and reporting.^Deliver financial and strategic analysis to support leadership decision-making.^Identify trends, risks, and opportunities using data-driven insights; recommend mitigation or growth strategies.^Lead cross-functional initiatives to improve operational and sales performance.^Coordinate annual planning cycles including bookings, headcount, revenue forecasts, funnel analytics, and compensation plans.^Define and improve Sales Order Quality metrics and processes.^Align performance measurement programs with reporting, training, and incentive structures.^Administer sales compensation programs, including rules, policies, and procedures.^Evaluate Total Addressable Market (TAM) and refine go-to-market (GTM) strategies.^Determine coverage models and headcount to meet sales goals.^Develop equitable territory assignments, account segmentation, quotas, and commission structures.^Create and enforce Rules of Engagement for sales teams.^Provide Salesforce CRM updates and enhancements; document and train teams on new processes.^Maintain compliance with company policies, confidentiality standards, and HIPAA requirements.