Desktop support engineer

Job ID : IA-780480 (94491110)

Onsite / Local Desktop support engineer (A+ / Network+ / MCP) with TCP / IP Configuration, Microsoft Edge / Google Chrome, Apple device, Bitlocker and McAfee experience

Location : Des Moines, IA (3200 DOM-DoIT Infrastructure Operations)

Duration : 12 Months

Skills :

Industry certification (A+, Network+, MCP, etc) Required 4 Years

4 years of relevant experience and preferred education of 2 year degree or equivalent technical study Required 4 Years

Experienced in PC (desktop / laptop / thin client) support both desk side and remotely Required 4 Years

Windows 7 / 10 installation, patching, and troubleshooting Required 4 Years

Ability to troubleshoot issues with Microsoft 2019 Required 4 Years

Windows networking TCP / IP Configuration and troubleshooting Required 4 Years

Escalate issues to next level support and or management accordingly Required 4 Years

Ability to troubleshoot issues with Microsoft Edge and Google Chrome Required 4 Years

Demonst

• d experience providing support with remote tools Required 4 Years

Ability to install and troubleshoot issues with a variety of in-house developed and 3rd party software Required 4 Years

Troubleshoot desktop and network printers issues Required 4 Years

Experienced in Google Workspace products Required 4 Years

xperience in Apple device support (iPad, iPhone) Required 4 Years

Experience with hard drive encryption preference for Bitlocker and McAfee Required 4 Years

Ability to modify system registry Required 4 Years

Job Description :

The Iowa Workforce Development, Division of Vocational Rehabilitation Services (IWD-VRS) is seeking a dedicated Desktop Support Technician to join the IVRS IT Help Desk team. This position will provide Tier 1 and Tier 2 support to IVRS staff and leadership, assisting with technical issues, communicating with non-technical users, and escalating issues as needed. The role includes software installation, computer imaging, and other related IT tasks.

Qualifications :

Required Experience :

4 years of experience in PC support (desktop / laptop / thin client).

4 years of experience with Windows 7 / 10 installation, patching, and troubleshooting.

4 years of experience troubleshooting Microsoft 2019.

4 years of experience with Windows networking (TCP / IP) configuration and troubleshooting.

4 years of experience escalating issues to next-level support / management.

4 years of experience troubleshooting Microsoft Edge and Google Chrome.

4 years of experience providing support with remote tools.

4 years of experience installing and troubleshooting a variety of software.

Experience in support of Microsoft Office 365 products.

Experience in Apple device support (iPad, iPhone).

Thorough understanding of Microsoft Active Directory (client-side).

Experience with hard drive encryption, preferably Bitlocker and McAfee.

Desired Experience :

Ability to troubleshoot desktop and network printer issues.

Experience with Google Workspace products.

Ability to modify the system registry.

Education :

Preferred : 4-year degree or equivalent technical study.

Certifications :

Industry certifications (A+, Network+, MCP, etc.)

Communication :

The candidate must have strong communication skills to effectively liaise with IT staff and non-technical users, ensuring timely execution of tasks.

innoSoul, Inc. is an Information Technology company and offers technology solutions in various platforms to different business domains. More specifically, business solutions for Application Development, System integration, network or software installation support, Custom Web Development, Hosting solutions. Our value-added solutions leverage technology to enhance business performance, increase productivity and secure data.