Customer Experience Coordinator

About You

• You thrive on creating seamless, enjoyable experiences for customers from their first contact to final transaction
• You are naturally empathetic and can manage client emotions with understanding and care
• Your exceptional attention to detail ensures no customer request or concern falls through the cracks
• You take pride in being the reliable first point of contact that clients can depend on
• You're equally comfortable communicating over the phone and managing digital systems with confidence
• Your organizational talents help maintain structure in a fast-paced environment
• You show initiative in creating and implementing processes that enhance the customer journey
• You remain composed when handling multiple requests, demonstrating true grit when deadlines approach
• Your reliable follow-through ensures customer information is accurately maintained and accessible
• You believe in transparent communication as a team player working alongside sales and operations

What We Offer

• Competitive hourly wage range of $24-28 per hour based on experience
• Monday-Friday 8am-4pm schedule
• Health, dental, and vision insurance
• IRA retirement plan with company match
• Growth opportunities within the company
• Supportive team environment
• Fun quarterly and annual events, such as picnics, bowling, kayaking and escape rooms
• Clear advancement paths for career development

About Us

For nearly 40 years, Great Outdoors has been a leading provider of high-quality residential and commercial landscaping services in Southeast Michigan. Specializing in full-service lawn care and creative outdoor living solutions, we pride ourselves on exceptional customer service and delivering comprehensive outdoor solutions while proudly being guided by our core values that shape everything we do:

• Team Player: We collaborate and support each other to achieve exceptional results
• Attention to Detail: We take pride in the quality of our work and leave nothing to chance
• Growth Oriented: We constantly seek opportunities to learn and improve
• Reliable: We deliver on our promises and maintain consistent excellence
• Grit: We persevere through challenges and maintain our commitment to success

Please see our website to learn more about us: https://www.gogreatoutdoors.com/

About the Role

• Your communication skills will create positive first impressions with every client interaction
• We'll depend on you to maintain accurate customer records and schedules with strong organizational abilities
• Your attention to detail will ensure contracts and renewals are processed correctly and on time
• We'll lean on you to identify opportunities that enhance the customer experience with your proactive mindset
• Your problem-solving abilities will turn service issues into opportunities for deeper client trust
• We'll rely on you to support multiple teams including sales, operations, and administration
• Your tech-savviness helps maintain efficient data systems that keep our business running smoothly
• We'll count on you to ensure office supplies are always available when needed
• Your scheduling expertise helps coordinate important meetings and customer appointments efficiently

Qualifications & Previous Experience

We're flexible on years of previous experience for this role. We highly favor talent, attitude, and interest. If you see this list and feel you don't match all items, please apply anyway—there's a good chance you're a better fit than you think!

• High school diploma
• Strong written and verbal communication skills
• Proficiency with Microsoft Office and Google Suite
• Data entry experience and technical aptitude
• Professional phone etiquette and customer service orientation
• 2+ years of office assistant experience preferred
• Experience with QuickBooks and LMN a plus
• Valid driver's license required

If you are in any of the following or similar positions, APPLY TODAY! Come join a company that is truly dedicated to making a career for you.


• Office Coordinator
• Customer Service Representative
• Administrative Assistant
• Client Relations Specialist
• Reception Coordinator
• Office Support Specialist
• Client Services Coordinator
• Customer Experience Specialist
• Front Desk Coordinator
• Administrative Support Professional
• Client Relationship Associate
• Customer Support Coordinator
• Service Desk Representative
• Operations Support Specialist
• Executive Assistant