Customer Service Representative Travel Industry

About the job Customer Service Representative Travel Industry

About Us

We are a travel services company dedicated to helping individuals, families, and groups create stress-free and memorable travel experiences. From booking flights and cruises to arranging accommodations and activities, our mission is to provide clients with personalized, top-tier service.

Position Overview

We are seeking a Customer Service Representative who is passionate about travel and enjoys helping clients. In this role, you will support travelers throughout their booking journey ,answering questions, resolving concerns, and ensuring an exceptional customer experience.

Key Responsibilities

• Assist clients with inquiries regarding travel options, bookings, and itineraries
• Provide accurate and timely information via phone, email, or chat
• Handle changes, cancellations, and special requests with professionalism
• Collaborate with the team to ensure smooth service delivery
• Document and track client interactions to maintain service quality

Qualifications

What We Offer