Front Desk Associate

Job Posting At Navy Getaways

This position is located at the Navy Getaways. This position will perform front desk functions for the lodging program. Responsibilities include ensuring security and privacy of all guests, demonstrating effective communication skills, interacting professionally with guests, answering guest questions concerning hotel facilities, and providing information about local attractions. Provide assistance in handling customer complaints, involving management as necessary. Utilizes the Property Management System to access guest information, retrieve reservation information, change or cancel reservations, register guests, and verify registration information. Provides guests with their room key or card. Receives requests and processes reservations within established guidelines. When rooms are not available, provides a certificate of non-availability and / or alternative lodging in the area. Registers and assigns rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary. Receives and is accountable for a change fund. Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures. Responsible for inventorying all keys and any other supplies or amenities maintained at the front desk. Keeps the front desk and lobby area clean and neat. May be required to run and print various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports to include Daily, Monthly and Annual occupancy reports. Verifies charges for correctness, makes appropriate changes if errors occur, and completes all computer-generated reports as assigned and notates any account discrepancies for action by management. Answers phones and transfers calls to appropriate individuals and replies to guest questions. Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guest to a different room when required. May be required to retrieve Lost and Found items and contact the guest regarding lost or found items. Performs other related duties as assigned.

Requirements include 6 months of work experience that demonstrates knowledge of basic principles, concepts, standards, and regulations related to hospitality operations. Must be skilled in the use of a personal computer and various software programs. Must possess basic math and reading skills. Must be able to communicate clearly and effectively both verbally and in writing in English.