ConsultNet is hiring : Digital User Experience (UX) Architect III in Atlanta

MediabistroAtlanta, GA, United States

2 days ago

Job type

Temporary

Job description

Digital User Experience (UX) Architect III

Atlanta, GA, Charlotte, NC, Birmingham, AL (Hybrid - 3 days onsite each week)

6-month contract to hire

Pay Range $85.00-90.00 / hr.

Our client is seeking a UX Architect III with a strong service design and strategy focus to join our Experience Design team supporting the Commercial Banking organization.

This role goes beyond tactical product / UI design - it's about service blueprinting, journey mapping, and ecosystem strategy. The ideal candidate will help us understand and map the current fragmented state of commercial client experiences and then shape opportunities for a more integrated, user-friendly, and future-ready commercial banking portal.

You'll partner closely with design leadership, research, and business stakeholders but will not be directly responsible for day-to-day product delivery work. This is a strategic role designed to help our client connect siloed systems, processes, and touchpoints into a cohesive client experience.

Responsibilities

Conduct stakeholder interviews and internal discovery sessions to document how current systems, processes, and scenarios operate across the commercial banking ecosystem.
Collaborate with :

Design Manager - squad lead for tactical design delivery.

Lead Researcher - who will focus on customer-facing research.

Business Lead- providing business alignment and priorities.

Participate in customer research sessions (led by research), applying a service design lens to interpreting findings.

Lead collaborative analysis workshops to synthesize discovery data and extract actionable insights.

Develop strategic design artifacts, including :

Service blueprints (front stage, backstage, and system layers).

Ecosystem maps, journey frameworks, and opportunity maps.

Facilitate virtual whiteboarding sessions (primarily in FigJam; experience with Miro or similar tools is a plus).

Provide strategic documentation that can guide product teams in execution.

Tools & Portfolio

Expected to work primarily in virtual whiteboarding tools (FigJam at Regions; familiarity with Miro or similar is fine).

Not a UI / visual design role - no Photoshop, Illustrator, or pixel-perfect Figma work required.

Candidates may provide a portfolio, work samples, or case studies that demonstrate service design artifacts (blueprints, ecosystem maps, synthesis frameworks).

These may be shared as PDFs, decks, or interview walk-throughs - a polished public website is not required.

Qualifications

Bachelor's degree in Design, Compuer Science, Information Sciences, Psychology, Human Factors, or Human Centered Design and Engineering

Five (5) years of experience designing systems and process structure for web and mobile solutions for enterprise platforms

Strong service design, research collaboration, and strategic design skills.

bility to operate at a systems / process level rather than screen / UI level.

Service Design Expertise

Skilled in applying service design methods in large, complex enterprise settings.

Experience mapping journeys that span channels, silos, and systems.

Discovery & Research Collaboration

Strong experience conducting stakeholder interviews and observations.

Skilled at synthesizing findings into insights and opportunities.

Facilitation & Collaboration

ble to convene cross-functional partners and guide collaborative analysis sessions.

Comfortable leading workshops and unpacking discovery data.

Strategic Artifacts

Proficiency in creating service blueprints, ecosystem maps, and journey-level deliverables.

bility to clearly connect customer-facing ( "front stage") experiences with operational ( "backstage") and technical layers.

Enterprise Experience

Familiarity with large-scale, regulated, or compliance-heavy environments.

Financial services experience is a plus, but service design skillset is the priority.

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Is Hiring Experience • Atlanta, GA, United States