Rank + Rally - Regional Director of Operations - EAST

Salary : $140,000.00 - $150,000.00

Different perspectives make us better. Were committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

About Levy

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levys diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Job Summary

Levy founded Rank + Rally in 2017 and has been pushing the boundaries of the retail world ever since.

Partnering with more than 30 North American sports and entertainment retail brands, Rank + Rally builds lasting and impactful retail experiences for expansion teams, league champions, new venues, and historic cultural cornerstones. With the ever-changing needs of the modern retail environment, Rank + Rally leverages technology and analytics expertise from Levys DBK Studio and Compass Groups E15 to drive revenue, innovation, and guest experience.

As Regional Director of Retail Operations, you will have regional responsibilities managing a portfolio of diverse clients and operations at venues within the designated region. This role is part of the Rank + Rally Leadership Team and will participate in the strategic growth and operational evolution of the division.

We are seeking an experienced and passionate Retail Operations Director to oversee and drive retail performance within the dynamic and fast-paced sports and cultural retail industry. This role is responsible for leading multi-unit retail operations across a defined region, with a focus on people leadership, customer retention, sales and profitability, inventory control, and operational excellence. The ideal candidate brings a strong understanding of retail within sports and venue retail, a proven leadership track record, and a customer-first mindset.

As part of the Rank + Rally Leadership Team, this role will participate in the strategic growth and operational evolution of the division.

Qualifications :

Bachelors degree in business administration, Retail Management, or related field.

Minimum of 810 years of progressive leadership experience in multi-unit retail operations.

Strong analytical and decision-making skills with a hands-on approach to leadership.

Proven success managing multi-unit operations and achieving financial targets in a high-energy retail environment.

Deep understanding of the sports retail landscape, including customer behavior, merchandising trends, and community engagement strategies.

Excellent communication, coaching and relationship-building abilities.

Proficiency in retail management systems, POS software, and Microsoft Office Suite.

Willingness to travel extensively within the assigned region.

Responsibilities :

People Leadership & Team Development

Client Relations & Retention

Sales & Profitability

Operational Excellence

Division Strategy

Success in this Role Looks Like :

A highly engaged, well-coached regional team, passionate about retail and fan experience.

Consistent achievement of sales and profitability targets.

High client satisfaction and retention.

Operational consistency and excellence across all retail locations.

Innovative ideas and implementation, staying at the forefront of technology, product assortments and retail trends.

Curious about Life at Levy? Check it out : Levy Culture

Levy is a member of Compass Group USA. Compass Group / Levy is an equal opportunity employer. At Compass / Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer : this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

At Levy, team = family. And well always take care of family, learn more about Levy benefits offered.

• Medical
• Dental
• Vision
• Life Insurance / AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off Plan
• Paid Parental Leave
• Holiday Time Off (varies by site / state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Levy maintains a drug-free workplace.

Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.