Hot Req : Desktop Support

krg technology inc • Cedar Rapids, IA, United States

7 days ago

Job type

Full-time

Job description

Job Description

Perform varying degrees of problem analysis, resolution of application and hardware issues relating to Laptops, Desktops & Apple mobile device of Executives. Perform the below activities while adhering to Service Level Agreements (SLA) and be able to independently prioritize based on urgency & Executive.

Responsibilities include :

Perform Installs, Moves, Adds and Changes (IMACs) of hardware and software
Become familiar with local and regional infrastructure, key contacts, and escalations in regards to other teams in the business
Perform break-fix support for a wide range of hardware and software
Demonstrate outstanding understanding and communication when working with clients
Work with vendors to add / change / remove account contracts
Support a standard set of applications and validate those applications when new versions are released for compatibility
Be quick and responsive, as the devices are usually used by high-profile customers

Additional responsibilities :

Contribute to special assignments to increase the maturity of the CoE, e.g. budgeting tool design

Analyze and prepare data cuts as per review requirements

Contribute research and data gathering as needed, e.g. opening operations in new geos

Compile data and slides from different sources for the whole function review with senior management

Update information and run validation to keep it current, e.g. PMS

Understand the requirements of the customer from the process & application (HCL employees, managers, HR)

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Hot • Cedar Rapids, IA, United States